I went to the inn of Lenoir to get a room and paid, he gave me the key and when I went to the room I pulled the covers back and there was a freah wet piss spot on the sheet, I have pictures to prove it. There was some sort of debre, little black things also. I went and told him about it and he gave me another room to look at, it didn't have piss in the bed but it had the same black debre as the other bed and bugs on the floor, He gave me my money back. Someone told me they might be renting the rooms by the hour, of you know what I mean.
翻譯
來自住宿之回應: Dear Guest, Thank you for your feedback. We're pleased you found our staff responsive. However, we deeply regret the issues you encountered with room cleanliness. This is not the experience we aim to provide. Your feedback will be shared with our team to address and rectify these concerns immediately. Sincerely, Hotel Manager
Amy R
入住日期 2024年10月
與好友旅遊
1.0/5
發佈於 2024年11月3日
ABSOLUTLEY BEYOND HORRIBLE!!!!!! Called for reservation which told of one price, upon check-in had added taxes/etc. added on which wasn't told about.....room had an awful drip from the bathtub/shower resulting on water on floor....one of the double bed flat sheets had blood on it! When told front desk they offered to move us to another room which agreed to but front desk person (a man) didn't even offer us (2 girls) to help with moving luggage/personal items and this was a midnight. He finally helped but only upon my insistence! He called his manager who came to work in the morning and never offer any kind of discount for the crappy room, horrible service, and inconveniences! Will sleep in my car before ever staying there again!!!
翻譯
來自住宿之回應: Dear Guest, We sincerely apologize for your recent experience. It’s unacceptable that you encountered issues with your room and service. Thank you for bringing these matters to our attention; we take guest feedback seriously. We strive for a high standard, and we’re disappointed we fell short during your stay. Please know your concerns will be addressed with our team to ensure this does not happen again. We appreciate your feedback and hope you’ll reconsider staying with us in the future. Sincerely, Hotel Manager
S F
入住日期 2024年8月
商務旅客
5.0/5
傑出
發佈於 2024年9月18日
Good value- close to all you need with clean rooms and great service! Quiet and close to the marina- restaurants and shopping. On site laundry and walk to a little store for gas and essentials- Prices are fair and staff is helpful. Breakfast items with coffee and juice in morning.
翻譯
來自住宿之回應: Dear Guest, Thank you for your great review! We're glad you found our location convenient and enjoyed the clean rooms, great service, and nearby amenities. It's wonderful to hear that our staff was helpful and that you appreciated the breakfast offerings. We look forward to welcoming you back for another stay! Sincerely, Hotel Manager
RDH2017
入住日期 2024年2月
與好友旅遊
4.0/5
很好
發佈於 2024年3月17日
Stayed here one night during the weekend. Pros: good hot shower, good location on the main road. Our room (two double beds) was on the first floor facing the road, but it was very quiet. Friendly staff. Easy free parking. Cons: beginning price is deceiving. The $63 room ended up being $127 after fees/taxes. Mattress shifted every time I got into or out of bed. Breakfast consisted mainly of a few granola bars, OJ, apple juice, and coffee. If you want a more substantial breakfast, I’d suggest going to one of the many restaurants nearby. All-in-all, I would stay here again. The pros outweighed the cons and it’s a good all-around motel.
翻譯
來自住宿之回應: Dear Guest, Thank you for your detailed review and for choosing our hotel. We're glad to hear that you enjoyed a good hot shower, convenient location, and a quiet room. We apologize for any confusion regarding pricing and breakfast options. Your feedback is valuable to us, and we'll take it into consideration for improvements. We appreciate your recommendation and hope to welcome you back for another pleasant stay in the future. Sincerely, Hotel Manager
Happiestgoer
入住日期 2023年12月
夫妻/情侶
4.0/5
很好
發佈於 2024年1月8日
Our food was hot and yummy, the only thing missing was our ketchup. It would be nice to have a menu before you place your order. I had a chicken pita, and my husband had a two-hotdog meal. This was our second visit.
翻譯
來自住宿之回應: Dear Guest, Thank you for sharing your dining experience with us. We're glad to hear that your food was hot and yummy. We appreciate your feedback about the missing ketchup and the suggestion for having a menu available before placing an order. This information helps us improve our service and better cater to our guests' needs. We're delighted that you chose to visit us for the second time, and we look forward to welcoming you back for more delicious meals in the future. Sincerely, Hotel Manager