蓋特維斯住宿加早餐旅館的評價
蓋特維斯住宿加早餐旅館
51 Walker St, 01240 萊諾克斯, 馬薩諸塞州, 美國查看酒店詳情
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蓋特維斯住宿加早餐旅館 的真實住客評語
8.5/10
很好
57則評價
真實評價位置8.5
設施8.5
服務8.5
衛生程度8.5
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Chris C
入住日期 2025年11月
情侶
傑出
發佈於 2025年12月1日
My wife and I had a fantastic time during our stay at Gateways Inn. The breakfast was delicious, the room was cozy and warm, and it was a very relaxed atmosphere. Couldn't beat the location from the historic Lenox downtown shops either. Lovely place that made it a memorable weekend!
翻譯
來自住宿之回應: Thank you so much for sharing this wonderful feedback. We’re delighted to hear that you and your wife had such a fantastic stay. It’s great to know you enjoyed the cozy room, the relaxed atmosphere, and breakfast, and that our location made exploring downtown Lenox easy and enjoyable. We truly appreciate your kind words and are glad we could help make your weekend memorable. We hope to welcome you back again soon!
Kathleen B
入住日期 2025年10月
與好友旅遊
傑出
發佈於 2025年11月16日
We had a wonderful stay at this Lenox MA inn. It’s very close and walkable to the center of town, so convenient. The staff is friendly and accomodating; the rooms are comfortable and well appointed. The breakfast that is included (you order from a menu) was delicious. I can’t recomment this inn enough.
翻譯
來自住宿之回應: Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay with us and that our walkable location, friendly staff, and comfortable rooms all made your visit special. It’s great to know that breakfast hit the mark as well—our team loves starting the day by taking good care of our guests. Your recommendation truly means a lot to us. We hope to welcome you back to Gateways Inn again soon!
Silver996c
入住日期 2025年9月
情侶
很好
發佈於 2025年10月29日
The outside of the building is attractive and the location is great. Inside things are nice but there are several things that keep it from being a top-tier experience. The common areas (like the stairs and restaurant) are a little worn and stark. Our rooms were nice, but the bathroom fixtures are cheap and flimsy. The food for breakfast was excellent but the lack of background music and soft furnishings in the dining room made the experience uncomfortable. Nothing about our one-night stay was bad, it just wasn't one of our better lodging experiences on our recent trip to New England.
翻譯
來自住宿之回應: Thank you for taking the time to share your feedback with us. We’re glad to hear you enjoyed our convenient location, the exterior charm of the building, and especially our breakfast—we truly appreciate those kind notes. We’re equally grateful for your honest observations. Guest feedback is essential as we continue refining the experience here at Gateways Inn. We are currently in the process of refreshing several interior spaces, including common areas, and your comments reinforce the importance of those updates. We also appreciate your notes about bathroom fixtures and the dining room ambiance; these are helpful insights, and we’ll be reviewing them with our team as we plan improvements. While we’re glad your stay was comfortable overall, we’re sorry to hear it didn’t quite reach the elevated experience we aim to deliver. We hope you’ll consider visiting again so we can provide the warm, polished stay you expect and deserve. Thank you again for sharing your perspective.
Sparkleytraveller
入住日期 2025年9月
情侶
很好
發佈於 2025年10月4日
Absolutely outstanding food and ambience. We arrived for dinner and the pianist was playing on arrival he was exceptional throughout the evening. We were very well looked after by Mark who gave us great tips on the area and was very thoughtful. The food was awesome especially the cherry salad. We highly recommend this wonderful venue.
翻譯
來自住宿之回應: Thank you so much for your wonderful review! We’re delighted to hear that your evening with us was such a memorable one. Our pianist will be thrilled to know his music added to your experience, and we’re so glad Mark’s kindness and local insight made your visit even more special. It’s great to hear you loved the food—especially the cherry salad, a guest favorite! We truly appreciate your recommendation and hope to welcome you back for another exceptional evening soon.
abbyh1463
入住日期 2025年9月
情侶
傑出
發佈於 2025年10月4日
We had a wonderful stay in the Miranda room. It is huge with a lovely living room and has wonderful natural light. Would be a great room for getting ready for a wedding. For us it was great traveling with our three month old baby because we could put him down for the night and still have a place to sit and relax not in the dark. The complimentary breakfast in the morning was delicious. I had the omelette and highly recommend it. It felt quite luxurious and not like a standard hotel breakfast! The staff was all pleasant and welcoming and parking was easy!
翻譯
來自住宿之回應: Thank you so much for sharing your experience! We’re delighted to hear you enjoyed your stay in the Miranda Room—it truly is a special space, and we love knowing it provided the comfort and flexibility you needed while traveling with your little one. Having that separate living area can make such a difference, and we’re glad it allowed you to relax and unwind. We’re thrilled breakfast stood out as well—hearing that it felt luxurious is exactly what we aim for. The omelette is a favorite, and our kitchen will be so happy to hear your recommendation. Thank you also for your kind words about our team and the ease of parking. It was a pleasure to have you with us, and we hope to welcome your family back again soon!
Tollermom09
入住日期 2025年8月
情侶
發佈於 2025年9月26日
Conveniently located in the center of Lenox. Room was comfortable but couldn’t get the overhead light to work. In general, place was a little shabby, and we were very disappointed the advertised EV chargers were not functioning. Will probably stay somewhere else next time.
翻譯
來自住宿之回應: Thank you for taking the time to share your feedback with us. While we’re glad our central Lenox location and room comfort worked well for your stay, we’re truly sorry to hear that other aspects fell short of expectations. We apologize for the overhead light not functioning properly and we appreciate you bringing it to our attention. We’re also very sorry about the EV chargers. They are currently undergoing service, and we understand how frustrating it must have been to find them unavailable when you were expecting to use them. Your comments about areas feeling a bit worn are helpful as well. We are actively planning updates throughout the property, and feedback like yours plays an important role in guiding those improvements. We appreciate your honesty and hope you might consider giving us another opportunity in the future to provide a stay that better reflects our standards and your expectations.
訪客
入住日期 2025年8月
其他
傑出
發佈於 2025年9月25日
Every aspect was above and beyond expectations. Mark was especially attentive to everyone we could see him interact with. As we say in coastal Maine "Finestkind". Highly recommend.
翻譯
geichner
入住日期 2025年8月
與好友旅遊
傑出
發佈於 2025年9月23日
Comfortable room. Very helpful staff. We needed a cell phone charger and the staff went out of their way to find the exact type of charger and cable we needed. Made our stay much easier. Many thanks. Also, the Sunday brunch was delicious.
翻譯
來自住宿之回應: Thank you so much for sharing your experience! We’re delighted to hear that you had a comfortable stay and that our team was able to help with the charger—it’s always our goal to make things as easy as possible for our guests so its all about enjoying your time! We’re also glad you liked Sunday brunch! We hope to welcome you back again soon for another enjoyable visit.
Roam599564
入住日期 2025年6月
情侶
傑出
發佈於 2025年7月22日
Lovely setting. Enjoyed our stay. Very convenient to shopping and delicious restaurants as well as good food right on the premises. Bottled water in room an added bonus. Staff is lovely as well. Lots of room choices available. Just recommend room towards back of house away from main road
翻譯
來自住宿之回應: Thank you so much for sharing your kind review! We’re delighted to hear that you enjoyed your stay with us, from our convenient location and on-site dining to the little touches like bottled water in the room. We’re especially glad our staff made a positive impression—it means a lot to our team. We appreciate your thoughtful suggestion about room location as well, as it will certainly help future guests. We hope to welcome you back again soon for another relaxing visit!
Barbella10
入住日期 2024年11月
情侶
傑出
發佈於 2024年12月4日
My husband and I had an amazing stay at the Gateways Inn. We were greeted warmly by Michelle who brought us up to the Miranda room where we stayed. What a gorgeous suite,she showed us how to turn on the fireplaces, turned on all the lights for us, gave us helpful information on where to have dinner. If your looking for luxury this is the room to get. The bed was so comfortable, we kept the fireplaces on during the night and it was cozy warm. The Inn was beautifully decorates for Christmas, highly recommend. Looking forward to coming back in February!
翻譯
6/12
來自住宿之回應: We are so pleased that you had an exceptional stay with us and look forward to welcoming you back later this winter! Be sure to check out our winter specials!
Debra N
入住日期 2025年4月
情侶
傑出
發佈於 2025年5月31日
The Inn is beautiful. Only one room available on first floor and no elevator. Highly recommend first floor room if you have difficulty with stairs. The Inn has a restaurant and bar downstairs as well but rooms were surprisingly very quiet. Very spacious and loved the elegant looks and feel they’ve kept from the original mansion. Staff is very polite, helpful, and accommodating. Will definitely be visiting again!
翻譯
來自住宿之回應: Dear Debra, Thank you so much for your thoughtful review and for choosing to stay with us at the Gateways Inn! We’re thrilled to hear that you enjoyed the elegance and charm of our historic mansion—it’s something we’re proud to preserve and share with our guests. We’re glad the first-floor room worked well for you and appreciate you highlighting accessibility for future travelers. It's wonderful to know you found your stay quiet and relaxing, even with the vibrant energy of our restaurant and bar below. Our team will be delighted to hear your kind words about their hospitality—we always strive to make every guest feel welcomed and well cared for. We look forward to welcoming you back for another visit soon!
O8517XAkarenf
入住日期 2025年3月
情侶
傑出
發佈於 2025年4月3日
We had a wonderful stay at the Gateways Inn. My husband and I were on the way to Boston and stopped her for the night before. Our room was lovely and very clean. Michelle made us a delicious breakfast, which was included, the next morning with a nice variety of choices. I would highly recommend at stay at this beautiful inn.
翻譯
來自住宿之回應: Thank you so much for your kind words and for choosing to stay with us at the Gateways Inn! We're delighted to hear that your stop in Lenox was such a pleasant one and that you and your husband enjoyed the comfort of your room and Michele’s breakfast. It’s always a pleasure to know our guests feel welcomed and well cared for. We truly appreciate your recommendation and hope to have the pleasure of hosting you again the next time you're passing through—or staying a little longer! Warm regards, The Gateways Inn Team
Upstatemom1212
入住日期 2025年1月
情侶
傑出
發佈於 2025年2月9日
We enjoyed our recent two night stay at the inn. The place was lovely and charming. Our room was clean, comfortable, and romantic with the fireplace. We had delicious breakfasts both days with a menu that would meet most needs. We also used the common area to play cards and have a cup of tea one afternoon in front of the fire place. The inn was a great location and we could walk to many restaurants; especially nice when wanting to enjoy cocktails, as well as shops and Venfort Hall.
翻譯
來自住宿之回應: Thank you so much for sharing your kind words! We’re thrilled to hear you had such a wonderful and cozy stay with us. It sounds like you truly made the most of the fireplace, breakfasts, and the charming atmosphere of the inn. We're so glad our location made it easy to explore nearby restaurants and shops! We hope to welcome you back for another lovely winter getaway in the future. Warmest regards!
Sightseer279922
入住日期 2024年11月
情侶
發佈於 2024年12月2日
We booked this inn based on the reviews. They did not support the experience we had. We got in late, were given the Viola room on the main floor at the front-key left in an envelope in the open foyer with a note. The corner room with two big windows is very well lit outside - all night long and they don’t have blackout drapes. The pillows were hard and stiff and it was impossible to sleep. I can honestly say the bed is the worst I've ever slept on in a hotel/inn. After the second night I woke up having to take medicine to cope with the back pain. And the bathroom is freezing in winter. But we hoped breakfast would be great - and it was - the second morning. But the first morning we came in for the very limited time it is served (9am-9:45am). At about 9:05 a lady came in and told us the chef was running late but she would take our drink orders. At 9:15 she came in-without drinks - and announced “The chef isn’t showing.” Would have been nice to know since we had a 10am tour reservation. Clearly they weren’t just running late. Would have been nice to have been given the option to wait or get a refund for breakfast the first time when the chef obviously wasn’t even in the building. We’re told we’ll be mailed a check in two weeks to offset the inconvenience.. I guess they don’t process a credit back to your card? Not sure what happened here but they need to figure out a better way to approach a situation like this. On the positive side, the inn is in a wonderful location-very accessible to little shops and restaurants and close to places we wanted to visit. They do supply bottled water which was helpful. And I do have to say the towel warming rack in the bathroom was very nice and they did a good job with daily maid service. But my back still hurts-thus the 2 stars.
翻譯
來自住宿之回應: Thank you for sharing your experience with us. We're truly sorry to hear that your stay didn't meet expectations, and we appreciate you taking the time to provide feedback. We strive to offer a comfortable and welcoming environment for all of our guests, and it seems that we fell short during your visit. We apologize for the issues with the Viola room, especially regarding the lighting, pillows, and bathroom temperature. We understand how these details can impact your comfort, and we will review our accommodations to ensure they are better suited to our guests' needs in the future. We also regret that your breakfast experience was not up to standard and that the communication regarding the chef's absence was not handled more smoothly. We’ll work on improving how we manage these situations so that guests are better informed moving forward. On a positive note, we’re glad that you enjoyed our location and some of the amenities like the towel warming rack and daily maid service. Your feedback is invaluable, and we will take it into account as we make improvements. We hope to have the opportunity to welcome you back in the future for a more comfortable and seamless stay. Thank you again for your comments, and we hope you visit us again in the future!
MREMac
入住日期 2024年4月
獨自旅遊
很好
發佈於 2024年5月1日
My stay at Gateways Inn was overall a pleasure, with a couple of mysteries/things I would have preferred to be different. First, the positive aspects, of which there are many: - location is amazing -- a quick ~1 block walk to downtown - best bathtub EVER! I chose the Portia room, because it had a lovely bathtub with a handheld shower. I adore baths, and didn't expect to want to take a shower, so I figured it would be perfect, and it was! Really amazing tub, filled very quickly, water was very hot, etc. - generously sized, beautifully decorated and comfortable room, with two huge windows, electric operated gas fireplace, and a smallish flat screen tv. - king sized, very comfortable bed. Not super tall, not "squishy", not hard -- just right. - My room, and the Inn in general, were both very *quiet* -- I had neighbors directly next to me, but I never heard them and they never heard me (which is good, since I'm a night owl) - a generously sized breakfast is included - the room was impeccably clean - check in and out were a breeze And then, the mysteries/things I might have wished were different: - check-in and check-out were a breeze, but other than those times and the one breakfast I attended, I never saw a staff member. It felt a bit as though I was in an AirBnB; the key card enabled access to the building (which was essentially locked all weekend after the weekend guests arrived on Friday), and to my room. At one point, I postulated how I'd deal if I lost my key card, or if they became inactive (close to proximity to a magnet, or something like that). - breakfast selections were a bit limited, and further limited for me because of dietary restrictions. When it arrived, it was *extremely* salty. I had asked for no seasoning, but said "salt is okay"; I think that may have been taken not as I had intended it. - there is no "lounge" area at all. The foyer is *gorgeous* -- large, open to the 2nd floor, with a gracious stairway. Further in to the right is the breakfast room (which I'm assuming is the restaurant when it's open for the season), and straight ahead is a bar. I visited others in town over the weekend at their Inns, and saw comfortable living room spaces with couches, games, etc. Gateways has nothing like that, which probably added to the quietness. - the room had a slightly perfumed scent, which I personally don't prefer; but it wasn't overpowering Overall, I would gladly stay at Gateways again. It was very well located for the event I was attending, my room was perfect for me, and I was able to socialize with friends in other ways.
翻譯
來自住宿之回應: Thank you for the kind words. We are happy that the check-in and checkout process was pleasant and that you enjoyed the bed, cleanliness and the room. On the less positive items. There were staff members the entire weekend. Front desk personnel may have been helping other guests or perhaps helping in another department. The restaurant was open, so there were many staff members in the dining areas as well. We give welcome letters to all guests, that have a phone number to a staff member that is less than 5 minutes away, in the event a guest needs help after hours. The number is also posted on the front porch. We are mindful that guests have dietary restrictions and if a guest relates that to our staff, we can usually accommodate all restrictions. We do have a lounge area with a couch, chairs, books, cards, coffee and tea that are out all day. There are times, when we have to remove the lounge if we have a large function, however, during your stay, we did indeed have the lounge area. Thank you for taking the time to leave us feedback, as we always appreciate knowing how the experience is for our guests. We hope to welcome you back in the future.