Hotel 5 Inn Plus

ALT城市酒店

"We stayed here July 14-16 even though we booked for July 14-17. At check-in, the front desk wanted to charge my credit card for the room, despite my having paid in advance on *******. The employee insisted it was not paid. I showed her our receipt from ******* and immediately she saw in her system that it was paid. We were unable to use the pool or jacuzzi for the entire time we were there. The front desk said it was closed for chemicals and cleaning. It was covered and unusable the entire time. We were relaxed in our hotel room on our second night and I received a call around 11pm on my cell phone from a León number. It was a man saying he was from the front desk of ALT Urbana. He addressed me by my full name. No one knew my full name or cell phone number in León except the hotel. He said there was a car with illegal items outside the hotel and the police were going to come and knock on our door. The hotel has a light outside of each room It is illuminated if there are guests staying in that room. That is not a safe practice. We no longer felt safe at this hotel and checked out one day early to go to a different hotel. When we checked out, a different person at the front desk wanted to charge my credit card for "the extra night" despite we were leaving a day early and despite the fact that we paid for our hotel in advance on *******. She insisted on charging my credit card. I showed this employee our receipt from ******* and immediately she found in her system that everything was paid. I asked for a refund for the night we did not stay because we did not feel safe here, and it was denied. I can not recommend this hotel. The advertised amenities aren't available, IT IS NOT SAFE, they use your personal information for questionable activities, and they try to charge you additional even though everything is already paid. DO NOT STAY HERE!"

商務級夜晚酒店

"這家旅館唯利是圖，為了自身利益不擇手段。他們不尊重預訂，編造各種藉口聲稱房間超賣。這是我第一次入住這家飯店，體驗非常糟糕。幸運的是，還有許多標準更高、更有道德、更有禮貌的酒店。請不要預訂這家酒店；還有更好、更誠信的選擇。"

萊昂慶典酒店

"這是萊昂的最好的酒店,因爲她有這麼熱情和觀的服務"