萊特肯尼Letterkenny Retail Park附近酒店

We stayed on the 2nd of October. Our overall stay was okay. The room was nice enough, maybe a bit dated. The mattress was extremely firm and my partner had an horrendous nights sleep and woke up with a sore back, but it’s hard to get a mattress to suit everyone. We went out about letterkenny and upon returning to the hotel for the night we decided to go to the bar for one more drink before bed. We walked into the bar and staff told us ‘sorry we’re closed, but the residents bar will be opening now, feel free to get a drink out there’. When we walked into the reception, there was no one behind the desk for nearly 5 minutes. When the young fella eventually did come out, we asked for drinks and his reply was a big sigh, followed by ‘I’ve an awful lot to do’. We couldn’t believe it. We did not press the matter further as we would have just felt so uncomfortable sitting there. But for a four star hotel refusing paying customers one drink is absolutely appalling. Safe to say we will not be back.

After a long trip, we arrived at this hotel and my impression was not great. I rang the hotel early in the day to say that it would not be there until late and could we have evening dinner tomorrow instead of tonight. The person who answered said that I had no dinner booked and it took a while to resolve the matter. The 2nd was that I asked for 2 wine glasses to be left in the room. I asked this man as well but when I arrived, there was still no glasses in the room. This is poor attention to detail. There certainly was no ”Cead Mile Failte” from the receptionist when I arrived. He genuinely seemed like he would prefer to be in bed than saying hello to guests. The room on the 2nd floor was comfortable. 2 twin beds, 2 comfortable chairs, a very good shower/bathroom area and the room itself was decent. However it got quite warm during the night. I would have reservations staying in this hotel if it was a hot day. Yes you can open the window and pray that it is not that noisy. Breakfast was very odd. It is served in the conference room. The seating and tables are lovely but where you get your food is like it is a school/prison canteen. The contrasts could not have been more different. Service was ok if slightly indifferent. However along came Natasha who was so friendly and went out of her way to help. She is one of two reasons why I gave this hotel four instead of three stars. There is a lot of reasons why this hotel is very average. The other was Patricia. As part of this package, we had evening dinner on a Saturday evening. We had to eat in the restaurant as the bar was fully booked. Patricia went out of her way to make sure we were looked after, constantly asking if we were ok while other staff just walked around doing nothing. Dinner was excellent and breakfast was decent as well. The swimming pool is lovely and it is refreshing to see that the jacuzzi, steam room and sauna all worked. The lady at reception was very attentive and explained everything which is great. Again as we left, the receptionist felt like he had better things to do. There was no ”how was the stay”. It was goodbye and your bill is paid. There is certainly a number of things this hotel can do better but thankfully they have a few star performers. Pity about some others though.