Verified traveler
2023年5月9日
Check in was very straightforward and quick. The front desk associate was friendly and provided excellent service. After we arrived in our room, it was overall good, if a little dated. As a hotel housekeeper myself I just have a couple of complaints. Two of the four pillows didn't have cases on them, and one of those pillows had a stain on it that appeared to be blood. I notified the front desk associate and as quickly as she could she provided me with a new pillow and cases for them. She provided excellent service and was very helpful. Another issue was one of our two bath towels was dirty. It looked as if it had been driven over. Apparently there is no executive housekeeping manager to check the rooms after the housekeepers are done. I also found a hair on the shower wall. The beds were comfy and we slept well. There weren't any bed bugs in the room and everything else appeared to be over all clean. Just a few things housekeeping missed. My brother and I just needed a place to sleep for his heart procedure at UK hospital the next morning. So for what we needed, it worked out well.
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