We came to stay because of the property being so convenient to the uk game /Rupp arena next door.
We got there @430 to check in.
Was told we couldn't, that no rooms were available. Super disappointing because we needed to check in and freshen up before the game @ 6.
Was told we would get a courtesy call when room was ready. Never received that call and checked in after game.
I had to freshen up in my car and 5 degree weather.
There were no apologies. No comps. No explanation.
翻譯