My stay at this new hotel was based on its proximity to the Airport and the free shuttle. My stay was extremely disappointing. A brief summary- I was stranded at the airport for an hour after calling to confirm pickup the day before. When I called the receptionist, she mentioned she was unaware of pickup but would send someone..after waiting another 30 minutes, I called the hotel twice and no one would answer the phone. Luckily, a guy with a location transportation company who was at the airport, asked me who I was waiting for....he said he knew the driver...made a called and I was picked up within minutes. The driver for the hotel stated that he was unaware that I was coming...."No one told him". When I arrived at the hotel, there were several employees standing at the Front desk talking amongst themselves. I wanted to share my experience with the Manager. I was told by the Front desk clerk that the Manager would contact me that day...4 days later and no one as reached out. There was random hair in my bed when I arrived and the Housekeeping was hit or miss with cleaning my room. Overall beautiful property, close proximity to the airport, the pool was nice , however I cannot confidently recommend staying here. It was a negative experience during my holiday trip.
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