Rooms smell of smoke, weak AC, roaches in the bathroom, shower heads not placed properly so water goes everywhere. Rooms not well cleaned. Poorly maintained, stained carpets and walls. Low quality fittings and furnishings in a state of disrepair. Dingy towels with stains. Sheets with tears. Many items from rooms missing, Probably stolen by prior guests. Iron is in the hallway for all to share as they get stolen if left in the room. Staff are not trusted by the management. They lock the beer fridges in the bar during the managers lunch break, so you can't get a drink at that time. Staff not well trained or motivated. There are many nicer, smaller hotels and lodges in Lilongwe to stay at with character. This is definitely not a four star, more like a one-star. It is desperately in need of fumigation and a full refurbishment.
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