Excellent!!! At so many levels First: customer service is outstanding and honestly this is surpassed North America (specifically Canada). Friendly, professional and accommodating. They got us the room early -1:00 pm with special thank you to Diana who helped us with that and with late check out at 2:00 as our flight is quite late (11 pm). Room are contemporary, clean and spacious (Pullman became our favourite hotel chain). Once cute note: they had small bathrobe for our 5 years old 😍 We just arrived to this location and will update my review to reflect the area experience.
Reservé 2 habitaciones standard para año nuevo 2024, una con cama matrimonial para mi hijo y para mí, y la otra con 2 camas. Y al momento de la reserva especifiqué que necesitaba que estén una al lado de la otra, o exactamente al frente. Cuando hice check in, fuimos a las habitaciones y la mía era cama doble y encima no estaban al frente, felizmente la señora de recepción pudo solucionar pero estuvimos bastante rato esperando. Luego, a las 5y30pm aprox llamo a Room Service para pedir la cena de mi hijo, me contesta un chico y me toma el pedido. Pasa 1 HORA, llamo para saber cuánto más iba a demorar y un señor de restaurante de muy mala manera me dice que no tiene ningún pedido y que no era su problema porque él acababa de entrar a turno. Me pareció una pésima atención y pésima forma de resolver un problema. Obviamente tuve que volver a hacer el pedido y esperar más, pero dejó mucho que desear la respuesta de su personal del restaurante e hizo que me amargue el momento. Finalmente, en recepción a la hora del check in preguntamos si Room Service atendería normal hasta las 11pm, nos dijo que sí. Cuando nos fueron a dejar la comida de mi hijo, volví a preguntar al mozo y me dijo que ya no tomaban pedidos porque estaban con la cena buffet. Entonces nos iban a dejar sin cena a mi familia y a mí, ya que al estar con un niño pequeño él ya iba a dormir y yo no iba a poder salir al restaurante. Después de insistir, accedió a tomarnos el pedido pero tenía que ser en ese momento (siendo 7pm, comida llegó 7y20) y lamentablemente tuve que cenar comida fría ya que recién pude hacerlo después de dormir a mi hijo a las 8y30pm aprox. Realmente no volvería al hotel por tener tantas malas experiencias en 1 solo día de estadía.
We recently stayed at the DoubleTree by Hilton iSan Isidro for a special occasion, and it was fantastic! Right from the start, the staff made us feel welcomed. The reservations team was very accommodating, even via WhatsApp, and when they heard it was a special occasion, they upgraded our room to a lovely suite at no extra cost—a thoughtful touch that made our stay extra memorable. Big thanks to Sandra at the front desk, who was incredibly kind and helpful. We chose the Staycation package, which offered great value and included access to the rooftop jacuzzi. The rooftop was amazing—peaceful with a beautiful view, the perfect spot to relax and unwind. It’s an ideal choice for locals looking to escape daily routines and enjoy a relaxing, intimate experience. We’ll definitely be back! Highly recommend this spot for anyone looking to recharge and be treated well in the heart of Lima.
訪訪客Excellent service all the way around. My luggage got lost in transit here to Lima and the hotel made sure I received it! Breakfast was great as well! The rooms were clean and made every day. The food at the restaurant was also great and the service were top notch. I would definitely recommend this hotel to all my family and friends.
訪訪客Hotel was centrally located in Miraflores. It was within walking distance from all grocery stores and parks. The hotel was clean and comfortable. It did not smell like smoke. Lilly at the front desk was very professional and kind. Check in was effecient. I was able to check in early. I felt safe traveling alone. There was a security guard/bellman always on duty. Great place to stay and affordable!