We've stayed here a couple of times whilst visiting my son in Lincoln, staff and hotel have always been very welcoming. This time I mistakenly booked the room the night after we were arriving. Due to the hotel being fully booked that evening the member of staff tried her hardest to look at other hotels in Lincoln, even through it was rival hotels, they were trying to help us as much as possible. Just before booking somewhere else, the manager said that she thinks another family left a day early so we could have their room instead. They said to come back 20 mins later so they can give the room it's make over, so we decided to go out for some dinner. When arriving back, we were able to have the room and we were so grateful at the service. 10 out of 10. To be far it is always great service here so this just summed it up. Breakfast was always topped up and hot, coffee was hot and strong, so I couldn't ask for more. Thank you, will see you again sometime soon.
翻譯