Had lunch at the Rooftop bar and what it was supposed to be a good experience/moment end the opposite. One dish didn't come the way I requested and the other come with a problem like bacteria or other situation. The person eating this dish was sick for more than 12 hours. After complaining, nexr day, they did not take any responsibility for this situation.
翻譯
訪客
入住日期 2025年7月
其他
10/10
傑出
發佈於 2025年8月17日
這地方簡直完美。抵達後,阿迪爾森帶我們參觀了酒店設施。他分享了他對宮殿背後每個故事的熱情。之後,在水療中心,安娜貝拉和阿德里亞娜(毫不誇張地說)在 Verride 的 Pure Spa Signature 水療中心為我們提供了人生中最棒的按摩。毫無疑問,這是一個里程碑。到達這家酒店,你絕對不想離開。
Charming hotel in a very convenient location with beautiful views. The breakfast, which was included, was the star of our stay. The food, made to order, was meticulously prepared and absolutely delicious. Each day there was a hot dish suggestion, along with a tower of homemade pastries, fresh juices and smoothies. You can also request anything you like, if the suggested menu doesn't suit you. I'm not usually much of a breakfast eater, but this breakfast was worth every bite! The views from the rooftop bar are amazing and perfect for sunset. They serve fantastic drinks and food there as well and service was prompt and friendly. Our room was very clean with the softest, most luxurious sheets I've ever slept on. Little culinary delights were regularly left in our room to surprise us. Aesop brand amenities were supplied, along with thick fuzzy slippers and robes - every amenity was top notch. The soundproofing wasn't apparent in our room - we could hear another guest shutting their door over and over, but the comfy bed helped us return to sleep. The bathroom had a high pressure shower and was beautiful, if small, but there were plenty of surfaces for toiletries, so we managed just fine. We couldn't find any climate controls in our room and it the beginning of each night was warm for sleeping, but overall the comfort, charm, friendly & helpful service, and pampering made for a very enjoyable stay. The Chiado neighborhood was quiet and we found ourselves walking over to Baixa for meals and entertainment, but I think Baixa would be loud for sleeping and we really enjoyed the walks to and from Verride Palace. Thank you very much for hosting us!
翻譯
來自住宿之回應: Dear TripAdvSP, Thank you for your thoughtful review. We are delighted to hear that you enjoyed the charm, luxury, and location of our hotel, as well as the service provided by our team. It is fantastic to know that our breakfast was a highlight of your stay, and we are glad you appreciated the homemade pastries, fresh juices, and personalized menu options. We are also pleased to hear that you enjoyed the views from the rooftop bar and that our amenities helped make your stay comfortable. We will take note of your feedback regarding the soundproofing and the room climate controls to improve future stays. It would be a pleasure to welcome you back on your next visit to Lisbon! Best regards, Teresa Guimarães - General Manager
Incredible boutique feel but luxury everywhere. Location is perfect. Breakfast (4 course) is the best I’ve ever had at a hotel. Staff all friendly and helpful. Well worth the price, will go again!