千萬不要定這家聖阿波羅尼亞艾迪託裏河畔酒店The Editory Riverside Santa Apolónia Hotel，當地最大的五星級酒店，名不副實，極端黑心和跋扈！服務態度差不説，在航班遇到機器故障導致無法飛行，並因聖誕假期航班極少，而導致第三天才通航班從瑞典前往葡萄牙的非人為可抗的外力因素下，我們在第一時間打酒店電話告知詳情要求改期入住。酒店客服惡狠狠用英語説：我管不了，你去找代理商（即攜程）。攜程配合我們也在第一時間和我都多次聯繫酒店預訂部，並附上荷蘭航空開具的證明。讓人覺得荒謬的是：該酒店一直置之不理，直到我的訂單完成之後才開始回覆攜程：不能改期，不能退款。
我用自己的親身經歷，告誡看到評論的每位旅客：千萬不要被大牌子和五星等級這種表象所欺騙！太坑人了！這家酒店是典型的店大欺客。價格很貴2310元人民幣兩晚即1265元/每晚，服務極差，異常黑心。
Do NOT book The Editory Riverside Santa Apolónia Hotel in Lisbon, Portugal! It's the largest five-star hotel locally; it’s very expensive, but it provides the worst service that I have ever experienced. What makes me fully disappointed is not just the terrible service, but also it's extremely exploitative and arrogant attitude.
Due to a mechanical failure that prevented our flight from Sweden to Portugal, and the extremely limited flights during the Christmas week （resulting in a three-day delay）, we can not arrive in Portugal on time, and the earliest flight we can arrive is on the third day. We immediately called the hotel to explain the situation and request a rescheduling or refund. The hotel customer service representative rudely told us in English on the phone, "I can't do anything, but you must contact your agent （Ctrip）." Actually, my travel agency company, Ctrip, contacted the hotel's reservation department multiple times to request a rescheduling and refund. I also submitted the flight company KLM's certificate to them.
What's absurd is that the hotel ignored us until my booking was completed, then replied to Ctrip: no rescheduling, no refund. The hotel did it on purpose to miss out on the time to reschedule.
Based on my personal experience, I warn you kindly: Don't be fooled by the big brand and five-star rating! It's a total rip-off! A classic case of a large company abusing its customers. The price is exorbitant—3310 Sek/310 Euro/2310 RMB for two nights, equal to 1655 Sek/155 Euro/1265 RMB per night—with terrible service and an exceptionally exploitative attitude.
