Lime Street駅、Liverpool One バス駅から歩ける距離。
Royal Albert Dockの近くで雰囲気の良いホテル。
シャワーの水圧高し。
朝食も美味しい。
翻譯
KazB
入住日期 2024年10月
家庭旅遊
4則評價
4.5/10
發佈於 2024年11月11日
There are no lifts I was on a wheeler so had to get help everytime needed to get in or out. The room smelt damp and saw mold on carpets near the dresser. Could not shower as bath was too high for me to get into
We arrived late evening and were really pleased when we entered the reception, as it had a lovely modern, clean look to it. But that all changed when we were sent back outside to the accommodation block. The odour as soon as you enter is pretty unpleasant, very musty and damp smelling, with added cigarette smoke from a large group who were sitting right outside the door to the block. Upon opening the door to our room, it didn't get any better. The room was smelly, very dated and in dire need of redecorating. Only one lamp was working and the tv was stuck on Ch4+1. The carpet was disgustingly dirty and stained. The bottom of the bedside cabinet was covered in thick dust and white mould, as was the area of carpet it was standing on. The bed was very comfortable (hooray!) with clean sheets, however, there was a very overpowering, nasty, greasy body odour coming through the sheets and pillowcases from the duvet and pillows underneath. Also, when we booked we were told that parking was free, however, they have recently introduced parking charges @£7.50 per day, which they didn't have the courtesy to email us about before we arrived. I don't recommend this hotel - for the price the standards were unacceptable. The location was excellent.
翻譯
6/12
來自住宿之回應: Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
來自住宿之回應: Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. I am thrilled to hear our team took great care of you and look forward to passing on your lovely feedback. We are looking forward to welcoming you again in the future. Kind regards Duty Manager
Kirsty B
入住日期 2025年1月
夫妻/情侶
10.0/10
傑出
發佈於 2025年2月1日
Wonderfully located close to the city. Room was spacious with amazing views of the dock, Although basic supplied hair and body wash smells cheap would be OK in a pinch. Food in the restaurant was hot and appealing, staff very attentive. Was quite considering was a Saturday night. Have basic near reception from toothbrush and toothpaste to cans of drink etc. Over all very laid back and value for money
翻譯
來自住宿之回應: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Reception Team