In addition to my prior review. Our “upgraded” room did not have a working fridge or microwave so it was awesome waking up to all of our groceries for our trip spoiled! Every single part of the hotel experience was awful, from checking into a clearly not cleaned room, to the alcohol consuming pool party, to the awful **** smell for my children to have to smell. Would never recommend or return. Want management response as soon as possible
Two rooms reserved. Upon arrival, interacted with two front desk people. First person polite but not welcoming (felt like I was bothering him). Asked a couple questions, given defiant "no sorry". Second person was exceptionally friendly and tried to intercede, kindly offered alternatives. After driving 4 hrs, this was very much appreciated.
Given two sets of card keys, apparently one of the rooms was already occupied!!! *** I walked in on someone nearly naked (in their underwear) and we both were unpleasantly surprised. *** PLEASE BEWARE ***
Would have cancelled the second room but it was past the refund stage and they did not offer to refund. Spent the night texting (older) daughters and watching their door periodically to ensure their safety. Got little to no sleep.
Would NOT recommend staying here unfortunately.