利沃尼亞底特律歡朋套房酒店(Hampton Inn Livonia Detroit)

The staff here is wonderful! They go above and beyond to accommodate any requests from their guests. The breakfast is delicious and the staff warmly greet every guest each morning.

這是安全和乾淨會再次入住早餐盒很酷。

We arrived after check in and while the room was ready, our towels were not. They brought them up within an hour. There was not any coffee in the morning during breakfast. When asked if they were making more the response was that someone would look into it. They did not seem in a rush and I did not see them restock the coffee.

Staff is excellent. Too many loud children in the pool for several hours, very annoying since the pool was a major reason we came.

I was a guest at the hotel on November 22 and 23rd, shortly after checking out Friday morning when I was headed to the airport I realized I left two articles of clothing in my rooms closet… I immediately called and spoke to a Rosa at the front desk, she represented that she would retrieve the items and return them to me via federal express for which I provided her my federal express shipping number. I returned my home after two days I reached back out to find status, I ended up calling every day three times a day , getting the runaround from everybody I would speak with nobody was responsive. I ended up speaking to Rosa almost a week after my stay she said she had not heard back from housekeeping… Simply passed it off total laziness as I see it terrible customer service. I will never stay at this facility again

I called to ask for an earlier check in, the lady at the desk way unhelpful and not at all friendly. We wanted to check into one of two rooms about 40 minutes early. When we arrived, the same lady told us there were no rooms ready There were just a few cars in the parking lot. She was actually rude to us. We were on our way to the funeral of my sister. On the other hand, the next day, the staff member, named Barbara, we helpful, pleasant, as she worked in the breakfast area. She really saved me from giving our experience a very negative score.

The floor needing some futher vacuuming. There was some damage to the hinge which the closet/bathroom door slides on making it a little difficult to close the bathroom door the last few inches. Otherwise, a very comfortable stay.

I think room-service such as new towels and bed being made should be completed daily. Even when asked they would not comply. They told us to put our old towels outside of our room door and they were still there 24 hours later.

It was clean & the rooms are sound proof you can’t hear nothing from the halls I love that but they only had cereal and waffles to serve the next morning that part I ain’t like other than that it was beautiful I’ll be back