羅列特海岸Serenity Garden & Events附近酒店

At first i was little disapointed... but that lasted one day! Every thing about hotel was eather great or very good! Location is at epicenter of a place, and its wery loud but i didnt have problem with that, my kids 6years and 9years didnt even notice... Room are very VERY CLEAN, Food Was great!!! And staff perfect... I was at 4star hotels in platja del plama and alcudia Mallorca and this one is Best. Big Thanks to Maria del Mar staff!!!

Please do not listen to the bad reviews. We have just returned from this hotel as a family of 4 travelling with another family of 4. The AI was really good with lots of options on offer each meal tike, along with hot food at the bar and continuous supply of Olives, nuts and crisps. The hotel made us all pack ups as we left early which had variety of foods in. Staff were super friendly and helpful. The pool slides were open for the kids even though it's out of season. The only things I would say is, if you are travelling with larger children (teenagers) then the beds in the family rooms are small doubles or a sofa bed. Our girls were fine, but we struggled as mid size adults so we would recommend getting an additional room. The beds were quite hard too. The Spa can be used an hour a day when booked for free, so definitely make use of that. We felt the spa is not in a very good position, as when you enter/exit you have to walk through the bar which can be a little awkward if the bar is busy. Just something to think about if you use it layer in the day. Overall we had a great holiday. The hotel and rooms are constantly being cleaned and they are all very helpful.

My experience at the excelsior hotel was outstanding. Everybody at the hotel gave excellent service & feel I have made more new friends with all the staff. I can only say, that I am really looking forward to going back to Lloret de Mar & staying at the Excelsior hotel next year, & for many years to come. I did tell Miguel, I thought the hotel desrved 50,000 stars due to how I felt about the cleanliness & the staff as a whole. Really great value for money. I would have expected to pay much more for such fantastic service. If there was a problem, the staff were always there to sort it out. Can not praise the whol;e staff enough. I love them all.

Arrived at 1am and had to do a 10 minute walk to Hotel Horitzo which we already knew about. We met a lovely receptionist that sorted out our keys, took our tax payment and did the E200 authorisation on the card. When we we back to the appartments the vending machine had barely any stock and every thing was shut. The sofa bed was not made up, so wearily we climbed into bed after making it. The matress was so thin that the bars from the sofa pushed through and I was in pain and barely slept. In the morning we awoke to a massive stench of drains, the spare pillows did not have pillow cases and there was BLOOD spatters on the curtains. I went back to reception to complain. Another lovely receptionist moved us up to the 8th floor, this time there was no smell, a clean apartment and a comfortable sofa bed. The manager popped in to see us which was a nice touch. I showed him the balcany as the glass divider was cracked and he already knew about it. I did some shopping and we settled in. But there was a big ***** of the kitchen unit missing, no hot water and only one bath towel. Also when I tried to plug the kettle in the base was all melted - really dangerous. Finally I discovered the hob did not work! Not great for self catering I went back to reception in the other hotel (there was no reception at all in the apartment block - just an empty office). They replaced the kettle, towel and fixed the water. But the did not fix the hob and had no spare apartments to move us to, and was very apologetic about it. I filled in the online survey asking for a free meal as I could not cook anything and I was ignored. The area where the apartment block is on the beach, near the caravan parks and is about 15-20 walk (all flat) into the main town. There is a very expensive little supermarket nearby and a bar. But lots of closed bars and restaurants, it was like a ghost town. It maybe because it was April and things werent open yet? The views from every apartment face the sea and they are spectacular. There is a little playground and a couple of nice restaurants about 5 minutes away. Although the staff were genuinely lovely, it was painful to keep trapsing down everytime I discovered a problem. I wouldnt return to these apartments, but may consider staying at the hotel puely based on how nice the staff were? Note: the E200 deposit was back in thr bank account the day after returning.

We only stayed for one night - staff were friendly and helpful - the room was grand and the breakfast good. There is a small pool which is nice to cool down in. The hotel has no parking but there is a council car park just behind with pay parking (free overnight until 10) which currently costs €7.50 per day or other options close by. Overall good value for money.

超級可愛的旅館，位置優越，服務友好，清潔高效，托薩歷史城牆的令人難以置信的景色，豐盛的早餐。是放鬆身心的理想場所，至少在一年中的這個時候，遊客很少。請注意前往該地點的方式，不能開車前往，可以步行前往，途中有樓梯。但路線相當容易。沒有電梯。我肯定會重複這個地方。

令人印象深刻!該地區最好的酒店無疑,吃得不儘可能,酒店內和正面的不同,品質很高。 酒店有五個游泳池,服務飲料,牀,動畫等。 晚上可以用直播音樂喝杯酒是玩笑的(如果你不喜歡的話,房間裏幾乎什麼都聽不見 ) 。 我們肯定會回來。

This was our third stay at the Elke Hotel and I don't usually write reviews as I stay at many hotels but this hotel is a jewel. A very good example of a four star hotel that deserves five stars. It has the right balance between privacy and amicable and honest service. Eugenia in particular has been wonderful every time we come. She is pleasant, helpful and good at her job. Also a big shout out for the rest of the reception team and the breakfast manageress - who remembered what we liked and made sure we had perfectly cooked fresh fried eggs every morning. The place and room are spotless and clean, welcoming and nice and new yet warm. the rooms are spacious and comfortable. Even though we had to change hotels for the last night of our stay in San Feliu as the were closing down for a few days after Christmas so the staff could spend time with their families for the holidays, we respect that as it shows management appreciates its staff . Thank you again for a wonderful stay. Oh and the Spa is fantastic - new and very clean and welcoming.