Verified traveler
2023年12月2日
One of the most bizarre check in experiences ever. Demanded a £50 deposit for ‘incidentals’, couldn’t reasonably articulate what an incidental was eg. There was no minibar or in room snacks to purchase. The answer eventually given was potential damage to room, but when I checked out no one checked the room to check I hadn’t trashed the place before refunding the deposit. Couldn’t use contactless for deposit, madness ensues about not being able to have the room despite the fact I’d paid in advance. Then they gave me wrong spec room. Seriously undertrained and disempowered staff for a £300 per night hotel. Won’t return as there are loads of much better places in the area for same value.
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