衞斯理劍橋鎮(The Wesley Camden Town)

What a truly shocking experience we had at The Wesley Camden Town. We came down to London for one night to watch the football and decided to stay at this hotel due to its location in the heart of Camden Town. The closest tube is actually Mornington Crescent but its in a good spot in a little Greek district with Belushi's sports bar pretty much opposite. The building is grand and we expected a great little night away. What the website doesn't tell you is that this property is a converted (and still operating) community church. Now there's nothing wrong with that (would have been nice to have known) but the common areas still look like a community church with very basic corridors and a lift that has the floor numbers stuck to the buttons on badly cut out laminated paper. Not a great start. The room we stayed in was tiny and looked a bit dusty but as we were in London for the football, we ditched the bags and headed straight out to the game and then for a meal and some drinks. When we got back to the hotel, what was clear was just how dirty the room was (there as makeup on one of the towels, what looked like a ********** on the toilet seat and bits in the bed). The corners of the room and bathroom had collections of debris and the place was generally dusty. The shower head wouldn't stand up on its own and had to be balanced in place at an unhelpful angle (or held!) to use it. A plug socket came out of the wall when I unplugged my phone charger....the bed moves when you move....I could go on. We were shattered and we thought lets just get some sleep and head off in the morning. But what we discovered was that by far the biggest issue was the lack of sleep we had due to what I can only assume was the dust in the room/building. Both our eyes and noses were watering all night, it was really uncomfortable and we had such a bad night we left before 7am. Not what we intended on a cheeky night away. We made a compliant to the desk who really wasn't interested. He said that management "wasn't available" and the only course of action as we had booked through a third party was to complain to them and they would then escalate to management. We did this and the hotel denied that we complained (we had), asked for proof (we already showed the disinterested guy at the desk) and offered a refund of £16 for a sub standard room that cost £186! We challenged this but they held firm - hence this review. So - beware when booking The Wesley Camden Town. Its a brand I will be steering well clear of in the future and I suggest that you do too.

I love the location easy to get to everything the rooms are beautiful and modern differently stay again

Clean, convenient, quiet, coffee and drinks available downstairs

Front desk staff not friendly. When we arrived for check in we stood there while the guy & lady ignored us for ages. They continued to look at their computer screens and wouldn’t even acknowledge that we were there in front of them! I finally asked if this is where we checked in & he said yeah just give me 15 minutes. So we stood back away from the desk, a couple walked right in, she said she wanted to check in and he checked them in right away!! They weren’t friendly at all, a bit off putting as a first impression.

Nice - modern and secure. Good responsive heating system. For £303 this room was tiny. No drawers to put clothes. Small hanging area but directly over kettle and tea making area so clothes got steamed and hurt my back having to lean down to make tea. One pillow each but they brought two more without question. Only 2 tea bags in room but complimentary station in reception. Ironing board stood in room in what little space there was so we used it to hang our coats on!