來自住宿之回應: 親愛的 Brian D: 感謝您花時間為您最近在 10 Curzon Street 的住宿提供回饋。我們很高興聽到您喜歡這個位置,並發現兩房的設置對您的家人來說很方便。很高興知道您能夠舒適地步行前往許多觀光目的地,例如白金漢宮、威斯敏斯特教堂和大英博物館,沿途還有一個美麗的公園。感謝您對我們接待人員的善意評價,以及他們為確保您獲得延遲入住所需的所有必要資訊所做的努力。我們努力提供優質的服務,很高興聽到這是您的經驗。對於您入住期間遇到的不便,我們深表歉意。我們的維修團隊確實調查了毛巾架問題,但很遺憾在您訪問期間無法修復。關於洗碗機平板電腦,對於造成的混亂,我們深感抱歉。我們沒有在公寓裡宣傳洗碗機,我們的客房服務團隊一定是錯誤地提供了洗碗機和洗衣機的洗滌盒。對於由此造成的任何不便,我們深表歉意。我們還想澄清的是,該建築不會在您的公寓內宣傳電梯或空調。我們知道,缺乏這些便利設施可能是一個挑戰,尤其是在溫暖的日子裡。為了解決您對室溫的擔憂,我們很高興地通知您,我們在公寓內添加了額外的風扇,並拆除了不工作的風扇。對於未來的住宿,請隨時在我們的接待處或透過 RMS 賓客留言入口網站索取便攜式風扇。再次感謝您的寶貴回饋。我們希望未來有機會歡迎您再次光臨,並為您提供更好的體驗。謹致問候,Will Mbwanda,營運支援經理。
George T
入住日期 2024年7月
家庭旅遊
5.0/5
傑出
發佈於 2024年8月20日
The apartment was spectacular. They happily accommodated our early check in. The gentleman at the check in desk could not have been nicer. (Despite being a Liverpool supporter. Just kidding!) Great location. Could not have been better! Many thanks!
翻譯
來自住宿之回應: Dear George, Thank you for taking the time to write us a review. We are thrilled to hear that you enjoyed your stay with us at 10 Curzon Street and enjoyed your early check in. We also glad to hear that you found our receptionist friendly (we do apologise for inconvenience of his choice of football team) We hope to welcome you back. Kind regards, Charlotte Lawson, Guest Services Associate.
來自住宿之回應: Dear Sajeeva, Thank you for taking the time to write us a review. We are happy to hear that you enjoyed your stay with us at 10 Curzon Street, and that you enjoyed the spacious apartment. Thank you for the note of the stairs and being on the 3rd floor we do offer help with luggage on arrival and departure if we are able to arrange it. Regarding, the safe we will pass the note on to our Maintenance team who can rectify the issue. We hope to welcome you again soon. Kind regards, Charlotte Lawson, Guest Services Associate.
來自住宿之回應: Dear Alexandra, Thank you for taking the time to write us such a lovely review. We are delighted to hear that you enjoyed your stay with us at 10 Curzon Street. We are thrilled to hear that you enjoyed the location of the apartments it being in the more exclusive parts of London, filled with independent coffee shops, café’s and book shops. We are glad to hear that you found the beds comfortable, with the mattress’s been decided on maximum comfort for a good night sleep. We hope to welcome you again soon. Kind regards, Charlotte Lawson. Guest Services Associate.
來自住宿之回應: Dear William, Thank you for taking the time write us such a lovely review. We are delighted to hear that you enjoyed your stay with us at 10 Curzon Street in Mayfair in the heart of London. Thank you for the comment on how you enjoyed the furnishings and the style of the apartment our interior team will be delighted with the comment. We are glad to hear that you made use of all the attractions that you have available to you. We are thrilled to hear that our team assisted with luggage during your stay. We look forward to welcoming you back. Kind regards Charlotte Lawson, Guest Services Associate.
來自住宿之回應: Dear Caryn, Thank you for taking the time to write us a review. We do apologise in the delay in responding to your review. Thank you for the comment regarding the lift, please note that in no platform we advertise having a lift in our property at 10 Curzon Street, we are glad to hear that Alberto was happy to lend a helping hand. The apartment that you stayed in, is our only apartment that has air conditioning, in the apartment, it is not super common in the UK to have it due us only having a handful of hot days a year. We decided not to put it in the living room due to environmental reasons for our sustainability initiative. Thank you for the note regarding the beds which our chosen for Maximum comfort. The kitchen is designed to have what everyone uses daily inside it. Thank you for the note regarding the handrails this will be passed onto the interiors team to see if we can start to investigate putting them in. Regarding, luggage we do not offer a porter service, we do our best to assist guests with luggage as much as possible and now try to arrange someone to assist guests. We do hope to welcome you again. Kind regards, Charlotte Lawson. Guest Services Associate.
來自住宿之回應: 親愛的 Esther, 感謝您的評論並在上次訪問倫敦時選擇 10 Curzon Street By Mansley。我們的飯店位於梅菲爾區,這裡是倫敦最美麗、最中心的地區之一,距離主要景點僅有很短的路程。牧羊人市場是一顆隱藏的寶石,周圍有許多餐廳和咖啡館,是經過一整天的步行後理想的用餐場所。我們所有的公寓最近都進行了翻新,配備了所有設施,以確保在遊覽這座城市時提供賓至如歸的體驗,客房服務人員熱衷於按照我們行業要求的清潔和舒適標準保持公寓的良好狀態。我們期待下次造訪倫敦時在 10 Curzon Street By Mansley 見到您。親切的問候,Alberto Vela Castelan,賓客服務助理