來自住宿之回應: Thank you for your wonderful review! We’re delighted that you were impressed by our hotel’s beauty, elegant interior, and convenient location. It’s great to hear that you found the area safe and enjoyed the proximity to local attractions and dining options. We’re thrilled that you had a perfect stay and appreciate your high recommendation. We hope to welcome you back soon!
Yaozhuaimimi
入住日期 2024年5月
家庭旅遊
7則評價
3.3/5
發佈於 2024年6月20日
有這個預算可以選更好的,酒店位置是挺好的。
本着第一次的好印象,這次帶媽媽旅行沒有猶豫就直接預訂了。結果讓人很失望。
本身房子是老房子翻新改造,噪音問題是個問題。樓上的説話聲會聽見。住3樓,4樓洗澡的時候3樓水管會有聲音。
酒店的衞生也是個問題,換了三個有咖啡機的房間,咖啡機都有不同程度的發黴,反映了也沒有跟進處理。
提前了三個月預訂,但最後卻沒有溝通好房間,因為房間天花板噪音問題溝通的時候,當晚黑人值班經理還對我問出了,what are you going to do if we don’t have twin room? 發生問題解決問題提出解決方案難道不是酒店的責任?最後我提出降級為單人房。但是也沒有阻止我在3天內換了5個房間的事實。
還有關於房間按金的問題,大家要記得跟酒店確認按金退回進度。
PS 第一次入住完後我還寫了小紅書大力推薦的,第二次入住完也寫了小紅書,但是是吐槽。我再也不會住這個酒店了。
來自住宿之回應: Thank you for taking the time to share your feedback with us. We deeply regret that your recent stay did not meet the high standards that we strive to provide, especially after your positive first experience.We sincerely apologize for the noise issues and the cleanliness problems you encountered, including the coffee machine situation. This is certainly not the level of service we aim to offer, and we are taking your comments seriously to ensure these issues are addressed and rectified.We also apologize for any inconvenience caused by the communication breakdown regarding your room. Our goal is always to provide solutions that ensure our guests' comfort, and we're sorry to hear that this wasn't the case during your stay. We will be conducting further training with our team to prevent similar situations in the future.Regarding the deposit, we appreciate your advice and will work on improving our process to ensure that refunds are handled more efficiently.We understand your disappointment and appreciate your feedback. While we regret that this experience has led to your decision not to return, we hope you might reconsider in the future, giving us another opportunity to provide you with the stay you originally enjoyed.Thank you once again for your honest review.
來自住宿之回應: Thank you so much for your kind review! We’re thrilled to hear that you enjoyed the clean and tidy environment, the unique room design, and our service. It’s also great to know that our location near Paddington station was convenient for your travels. We look forward to welcoming you back in the future! Safe travels!
來自住宿之回應: Greetings from Inhabit Queens Gardens,Thank you for taking the time to share your feedback with us! We are thrilled that you enjoyed your visit, and we really appreciate that you chose Inhabit Queen's Gardens.We look forward to welcoming you back soon, and we are thrilled you had an enjoyable stay with us.Warmest Regards,The Inhabit Team
來自住宿之回應: Thank you for taking the time to share your feedback and choosing to stay at Inhabit Queen's Gardens.We are delighted to hear that your overall experience was enjoyable and have taken all of your comments into close consideration.Once again thank you for the detailed feedback and we are looking forward to welcoming you back at Inhabit again!
來自住宿之回應: Thank you for your kind words. We dedicate time and effort to ensure our guests feel welcomed and comfortable, so it means a great deal to us that you had a wonderful stay with us. We hope to host you again in the near future! Warmest regards, The Inhabit Team
來自住宿之回應: Dear Ianqd,Thank you for taking the time to leave such a positive review. The team and I are so happy to hear that you enjoyed your stay with us at Inhabit! I greatly appreciate your detailed feedback. As a team, we strive to exceed our guest’s expectations and a review such as yours is so rewarding when the team's efforts are noticed by our guests, I will personally share your compliments to the entire team. Once again, thank you for sharing such kind comments, I do hope we have the pleasure of welcoming you back to London and Inhabit hotel in the near future.Kind regards,The Inhabit Team.
來自住宿之回應: Thank you for taking the time to share your feedback and choosing to stay at Inhabit Queen's Gardens.We are delighted to hear that your overall experience was enjoyable and have taken all of your comments into close consideration.Once again thank you for the detailed feedback and we are looking forward to welcoming you back at Inhabit again!
來自住宿之回應: Thank you for taking the time to leave a review. We are delighted that you have enjoyed your stay with us. Your kind words will be passed on to the team. We hope to welcome you back in the near future.
來自住宿之回應: I would firstly like to thank you very much for taking your time to bring your dissatisfaction in regards to your recent stay with us to our attention. We are taking our guest feedback very seriously as without constructive criticism we are unable to constantly monitor and improve our levels of guest satisfaction and attention to detail. I was very disappointed and concerned to read the comments and may I kindly ask you to contact our Front of House team directly at your earliest convenience to discuss the issues further you faced during your stay.
來自住宿之回應: Firstly we would like to apologies for any inconvenience caused during your stay with us. At our Inhabit hotels we pride ourselves in providing the best experience possible for all our guests. We appreciate that you have taken the time to provide us a feedback. We have taken all of your comments into consideration We hope to host you again soon!
來自住宿之回應: Dear Karen,Thank you very much for your review. We truly apologise for the inconvenience experienced during your stay. This is very important to us get to know the details of your experience and pass it over to the relevant department. We hope to have you back soon and let you experience a fully positive stay. Warm regards, The Inhabit Team
來自住宿之回應: Dear Xukenny,Thank you so much for your wonderful review! We’re thrilled to hear that you had such a satisfying stay with us. It’s great to know you appreciated our quiet surroundings and commitment to sustainability. We’re glad you liked the Nordic minimalist style of the rooms. We hope to welcome you back on your next visit to London.Kind Regards,Inhabit Team.
來自住宿之回應: Thank you for taking the time to leave a review. We are delighted that you have enjoyed your stay with us. Your kind words will be passed on to the team. We hope to welcome you back in the near future.
來自住宿之回應: Thank you for taking the time to share your feedback and choosing to stay at Inhabit Queen's Gardens.We are delighted to hear that your overall experience was enjoyable and have taken all of your comments into close consideration.Once again thank you for the detailed feedback and we are looking forward to welcoming you back at Inhabit again!