倫敦卓美亞卡爾頓塔酒店

位置很棒。但晚上清潔和服務欠缺。

We had a wonderful stay at Jumeirah Carlton Tower. The hotel is beautiful, elegant, and very well maintained. The room was spacious, clean, and comfortable. The staff were exceptionally friendly, professional, and always ready to help.

Excellent service and facility. We feel the same as we are in Dubai.

as usual - thank you so much - Daniela the reservation manager absolutely professional and helpful

We loved every second of it! Amazing

This is a lovely hotel, in a great position. Rooms are light and airy, and great food outlets to chose from. Fabulous breakfast. In many ways this is a hotel that would get a 5* rating, however, we booked for the pool. The pool is lovely, however getting in and out is a challenge. Due to an injury my wife needs a rail to hold on going up and down steps. That made the pool inaccessible for her, as there are just hidden steps. It is also a challenge for those with small children. So if you don't use the pool, or don't need a rail when getting in and out it is a fabulous property, however for that reason, we won't return

我對卡爾頓塔酒店粗魯、無禮且不專業的服務感到無比憤慨。我們於2026年3月7日星期六早上到飯店享用早餐。入座後，我們點了兩杯咖啡和兩份早餐，包括炒蛋和吐司。從一開始，工作人員就態度冷漠。他們告訴我們：「我們這裡不供應豬肉，培根是火雞肉做的，香腸是雞肉做的。」這非常奇怪，因為我們根本沒有詢問過豬肉或培根。他們想當然地認為我們想要這些──這種想當然的態度令人非常反感。之後，他們又詢問了我們的姓名和電話號碼。我們在倫敦其他遠高於卡爾頓塔酒店的酒店用餐時，從未被要求提供這些資訊。客戶資料屬於客戶，客戶不應該被強迫分享這些資訊。他們告訴我們這是酒店的規定，但這根本說不通，因為我完全可以隨便提供一個假名和假電話號碼——如果他們沒有辦法核實我提供的信息，那這項規定還有什麼意義！當我們告訴工作人員我們不想提供受保護的個人信息，只是想在餐廳吃個早餐時，他們叫來了“酒店經理”，這位經理態度非常粗魯傲慢，讓我們離開。我們是衣著得體的專業人士，卻被當作兩個不速之客對待——這就是我們在這裡體驗到的客戶服務水平。我們以前也在這裡吃過午餐和下午茶，但從未遇到過如此糟糕的服務。這讓我們感到羞辱，與我們經常光顧的克拉里奇酒店、薩沃伊酒店或多切斯特酒店的服務截然不同，這些酒店從未要求我們提供個人資訊。我們絕對不會再去卡爾頓塔飯店，也建議大家避開這家飯店，直到他們取消這項未公開且令人不齒的、要求我們交出個人資訊的規定為止。

We had a really lovely stay at this hotel and honestly couldn’t have asked for a smoother experience. The rooms were clean, comfortable, and absolutely stunning, and the location made it easy to get around and enjoy the area. What truly made the visit stand out, though, was the service. A special shoutout to Gianfranco, who went above and beyond to sort everything out for our stay. He was friendly, welcoming, and incredibly helpful, making sure we were settled and had everything we needed. He made a big difference to our trip. Because of him and the overall experience, we’d happily stay here again and would definitely recommend it to others!