韋爾斯利騎士橋酒店-豪華精選

韋爾斯利騎士橋酒店-豪華精選的評論

韋爾斯利騎士橋酒店-豪華精選

11 Knightsbridge, 威斯敏斯特, SW1X 7LY 倫敦, 英國查看酒店詳情
韋爾斯利騎士橋酒店-豪華精選
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韋爾斯利騎士橋酒店-豪華精選 評論-真實住客評語

4.6/5
非常好
47則評價
真實評價
位置4.6
設施4.6
服務4.6
衛生程度4.6
篩選條件：
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所有評價(47)
正面評價(32)
附有相片或影片之評價(5)
負評(9)
訪客
無障礙豪華大床房房
入住日期 2025年1月
獨自旅遊
3則評價
5.0/5
傑出
發佈於 2025年2月7日
Very good
翻譯
carlosszavozd
入住日期 2024年10月
夫妻／情侶
5.0/5
傑出
發佈於 2024年11月25日
The best honeymoon experience in London. Since we arrived, my wife and I were treated very friendly by the Wellesley staff to celebrate our honeymoon. We were then offered a free upgrade to a gorgeous Junior Suite with a Christmas tree. The upgrade was accompanied by flowers and Veuve Clicquot bottle. We have to add that the Luxury Collection hotel felt like out own London private appartment. Everyone was so friendly, especially the GM, Mr. Prabakaran. The concierge team helped us to secure a beautiful table at the Alain Ducasse 3 restaurant. I am so grateful for creating such a wonderful honeymoon experience for me and my wife. Have to add that the cigar lounge and the liquor and wine bottles are amazing! Can’t wait to stay at The Wellesley again, next time we visit London!
翻譯
來自住宿之回應: Dear Mr. Szavozd, Thank you so much for sharing such a heartfelt review of your stay with us. I am truly delighted to hear that both you and Ms. Avelar had such a memorable honeymoon. It warms my heart to know that our team made you feel so welcome from the moment you arrived and contributed to the magic of your celebration with our thoughtful touches. We pride ourselves on creating a personalised and intimate experience for each of our guests and it’s fantastic to hear that we achieved that for you. Thank you again for choosing The Wellesley Knightsbridge to celebrate such an important occasion. We look forward to welcoming you back on your next visit to London.
Mohammed A
入住日期 2024年7月
與好友旅遊
1.0/5
發佈於 2024年8月1日
在我最近訪問倫敦韋爾斯利酒店時，我期待著抽雪茄度過一個安靜的夜晚，這是我自2017 年以來一直在這個地方享受的活動。接待感到驚訝。一個穿著黑色西裝的人，態度傲慢地告訴我，他們不訂桌，如果我想坐，就得馬上坐。 對於一家享有韋爾斯利聲譽的酒店來說，這種行為令人震驚和出乎意料。儘管接待情況很差，我還是決定晚上回來享受平常的時光。不幸的是，同一個人以同樣的傲慢態度向我打招呼，並告訴我所有的桌子都被預訂了。 我沒想到像韋爾斯利這樣的知名飯店會以這種方式對待顧客，尤其是因為我多年來一直是這裡的常客。這個人的不專業和不尊重的行為嚴重影響了我在這個地方的體驗。我不會推薦任何尋求禮貌和尊重服務的人來這家酒店。 **缺點：** 1. **接待不佳：** 待遇傲慢且無禮。 2. **缺乏專業精神：** 我被告知無法預訂餐桌的方式不合適。 3. **服務不一致：** 在我晚上去的時候，我被告知所有桌子都被預訂了，這讓我對負責人的專業程度產生了疑問。 我在韋爾斯利酒店的經歷令人失望，我不會再回到這個地方。
原文由 Google 翻譯
來自住宿之回應: 親愛的 Mohammed A： 感謝您花時間分享您最近造訪韋爾斯利飯店的回饋。 得知您令人失望的經歷，我們深感遺憾，並對由此造成的任何不便表示誠摯的歉意。我們非常重視您的評論，並將與團隊內部解決此問題，以確保將來不再發生此類事件。 在我們飯店，我們的雪茄露台和水晶酒吧場所嚴格遵循先到先得的政策。雖然我們的目標是接待所有客人，但我們的服務時間可能會根據時間和入住情況而有所不同。然而，這一點應該始終以清晰且禮貌的方式進行溝通。 如果您能直接透過 barmanager@thewellesley.co.uk 聯繫我，我們將不勝感激，以便我們進一步討論您的體驗，並希望恢復您對韋爾斯利騎士橋酒店的信心。 對於造成您的不便，我們再次表示歉意，並感謝您提醒我們注意此事。我們希望有機會歡迎您回來並提供您所期望的優質服務。 此致， Danilo Mattia 酒吧經理 韋爾斯利騎士橋酒店
Dream16452146468
入住日期 2024年12月
與好友旅遊
1.0/5
發佈於 2025年1月21日
I simply wanted to sit at an empty table to enjoy some tea, but when I politely asked, the staff member responded in a rude and hostile manner. To my shock, he began screaming at me for no reason and accused me of being rude, which was completely unfounded. Despite there being available seating, he insisted that I leave the area. This experience left me feeling humiliated and unjustly treated. It’s deeply concerning that a hotel, which should be focused on guest satisfaction and hospitality, would allow such a situation to occur. I strongly advise caution if considering this hotel, as the staff's attitude and handling of the situation were appalling and far below any reasonable standard of customer service.
翻譯
deborahr774
入住日期 2024年5月
家庭旅遊
2.0/5
發佈於 2024年6月30日
酒店有 1920 年代裝飾藝術的感覺，但工作人員和態度很差，讓人失望。她打開了外面買的三明治，他們宣稱這是政策，她必須在其他地方吃，當她獨自在等候區即將返回阿聯酋我們不會再訪問
原文由 Google 翻譯
來自住宿之回應: 尊敬的 deborahr774： 感謝您入住 Wellesley Knightsbridge, a Luxury Collection Hotel 並提供誠實的回饋。 對於您在我們酒店的整體體驗未能達到您的期望，我感到非常失望，對此，我真誠地表示歉意。 我們已親自透過電話與您聯繫並解決了您的疑慮，請放心，我們非常認真地對待您的回饋，如果您需要進一步討論此問題，我將隨時為您服務。 我和我的團隊很高興有機會歡迎您回來，以恢復您對我們酒店的信心。 再次感謝您的回饋，期待您的回覆。 此致， Pablo Dafonte 客房部經理 韋爾斯利騎士橋酒店
Amy G
入住日期 2024年11月
夫妻／情侶
3.0/5
發佈於 2024年12月4日
Starting with the positives, The Wellesley is a lovely, small boutique hotel in a good location across from Hyde Park. The service levels of the staff are five star -- every touch point we had with a staff member was excellent from start to finish. The staff goes out of their way to engage with you and help to personalize your stay. The room was very nice but not exceptional in any way. And, if you're a smoker, this place is for you. The not-so-positives. The breakfast area (dining room?) felt like a spillover afterthought. While service was very good, the experience was transactional. The room is small and too brightly lit, the food was nothing special -- we did not want to linger longer than we needed to. The biggest and most perplexing issue we had with this property was its priority around smoking. They are proud of their cigar bar area, but across from this area is their bar and outdoor lounge that becomes completely consumed by cigarette smoking as soon as the sun sets. The smell permeates and contaminates the very small lobby -- entering the hotel feels like walking into a ******. There was no way we could enjoy a drink at their bar or lounge, which is a basic expectation and massive disappointment in a five star hotel. The smoke travels up to the nonsmoking rooms, and certainly filled ours on the third floor. The after dark smoking thing is completely incongruent with the charm and service of this hotel during the daylight. It's really too bad because the hotel is lovely in almost every other way.
翻譯
來自住宿之回應: Dear ABG_SEA, Thank you for taking the time to share your detailed experience at The Wellesley Knightsbridge. I am delighted you enjoyed our boutique charm, prime location, and the exceptional service provided by our team, who strive to make every guest’s stay truly personalized. I was, however, disappointed to learn of the incoveniences you experienced due to the dining atmosphere and the impact of the smoking terraces on your stay. While our cigar lounge & terraces are a distinct feature, I understand how this aspect affected your overall experience. Please rest assured that we are actively investigating the concerns you raised and working to mitigate any potential issue that may cause discomfort for our non-smoking guests in the future. Thank you again for your feedback. We hope to have the opportunity to welcome you back to restore your faith in our property and provide you with a more comfortable experience that fully reflects the high standards of The Wellesley Knightsbridge. Sincerely, Pablo Dafonte Rooms Division Manager The Wellesley Knightsbridge
Stay801169
入住日期 2024年10月
家庭旅遊
5.0/5
傑出
發佈於 2024年11月19日
Absolutely gorgeous hotel and the staff are just as beautiful as the hotel. Every last person from the GM, front desk staff, the doorman, the butler and concierge. I felt like we were treated like royalty. This hotel should be the model of every Marriott in existence. We will definitely be returning. I count it a privilege to have had the opportunity to stay on this property. They exemplified world-class service that truly exceeds any location I have ever stayed at.
翻譯
來自住宿之回應: Dear Sir/Madam, Thank you so much for your kind words. We are thrilled to hear that you had such a memorable experience and that our team made you feel like royalty. It’s wonderful to know that our service exceeded your expectations and we truly appreciate your praise.
_nuoly
入住日期 2024年4月
夫妻／情侶
5.0/5
傑出
發佈於 2024年5月19日
My husband and I stayed at The Wellesley Knightsbridge for one weekend in May 2024. We actually live in London, but we were there to celebrate several special occasions: one year since moving from New York to London, my upcoming birthday, and our pre-Seychelles honeymoon. As a self-employed sustainable tourism consultant with a background in tourism and hospitality, I learned about this legendary hotel through my Marriott Bonvoy program. We had an amazing weekend at the hotel. The room was comfortable, and we felt truly valued as guests and as Marriott Bonvoy elite members. We dined at The Oval Restaurant twice for dinner and breakfast, both of which were exceptional. I upgraded my complimentary continental breakfast to a full English breakfast, and the quality of the food was simply the best. We also tried the special Churchill blend tea, specifically designed for the guests here, which was an experience I’ve never had anywhere else. We visited the signature cigar bar and learned a lot about the knowledge and history of cigars, even though neither my husband nor I smoke. Every staff member we encountered throughout our stay, from the front desk to the concierge to the doorman and restaurant staffs, were professional and friendly. We felt a warm, family-like vibe here. I received a surprising birthday dessert and a handwritten birthday card with signatures from everyone, including people I met and some I didn’t get a chance to meet. I've already decided to revisit this hotel and probably bring more friends who will visit me in London. I wish the entire team all the best and can't wait to see them again. Thank you all for making my one-year anniversary of being a Londoner special and memorable.
翻譯
6/9
來自住宿之回應: Dear _nuoly, Thank you so much for sharing your wonderful experience at The Wellesley Knightsbridge and posting this lovely review. We are delighted to hear that your stay with us was memorable and that we could play a part in celebrating your special occasions. It is truly wonderful to learn you enjoyed our premium accommodations and our F&B offerings, from the wonderful dinner to our tasty breakfast along with our unique Churchill blend tea. Your kind words about the professional and friendly service you received from our staff mean a lot to us. Our team takes great pride in going above and beyond for our guests, and I am incredibly proud to see their efforts recognized through your feedback. The whole team and The Wellesley look forward to welcoming you back soon and making your next stay just as exceptional. Sincerely, Pablo Dafonte Rooms Division Manager
dYquem
入住日期 2024年9月
夫妻／情侶
5.0/5
傑出
發佈於 2024年10月6日
Stayed here for a night. Great Ambassador recognition. Good breakfast. Good room service. Rooms were a bit on the small side, but location is excellent. Recommend avoiding the whisky bar: Pricing seems to be aimed at foreign kids from a certain part of the world showing off to their mates they can buy a dram for a couple of hundred quid (and mix it with a diet coke).
翻譯
來自住宿之回應: Dear dYquem, Thank you for choosing The Wellesley Knightsbridge and for sharing your feedback with us. We are pleased to hear that you enjoyed our breakfast offerings, room service, and our central location here in Knightsbridge. It is also wonderful to know that our team’s commitment to delivering exceptional service left a positive impression on your stay. Thank you again for your thoughtful comments and for recommending The Wellesley. We look forward to welcoming you back in the future. Sincerely, Pablo Dafonte Rooms Division Manager
leanne n
入住日期 2024年8月
夫妻／情侶
5.0/5
傑出
發佈於 2024年9月27日
Where can I start, this hotel is out of this world. From the moment you step outside you are made to feel very welcome. The hotel is exceptionally clean and the rooms are beautiful especially the bathroom. The bed was so comfy I didn’t want to leave. Would I stay here again?? Without hesitation the best hotel I’ve ever been too. Thankyou for an amazing stay xxx
翻譯
來自住宿之回應: Dear 294leannen, Thank you very much for taking the time to share your experience with us at The Wellesley Knightsbridge. We are delighted to know that from the moment you arrived, you felt warmly welcomed and that the exceptional service provided by our team made a lasting impression. It is wonderful to hear that the attention to cleanliness, the beauty of our rooms, and the comfort of our beds all contributed to a memorable stay. Thank you once again—it was truly a pleasure having you with us, and we are thrilled to hear that you would choose to stay with us again. We look forward to welcoming you back to The Wellesley for another extraordinary experience in the heart of Knightsbridge. Sincerely, Pablo Dafonte Rooms Division Manager
Akata A
入住日期 2024年9月
商務旅客
5.0/5
傑出
發佈於 2024年10月25日
Everything during my stay was perfect (rooms, food, room services, network, access to transport, Keep maintaining the standard highest. I could recommend the hotel to my friends and colleagues. Looking forward to seeing you soon if I have to be in London . Best regards.
翻譯
來自住宿之回應: Dear akataa2024, Thank you very much for taking the time to share your wonderful feedback about your recent stay at The Wellesley Knightsbridge. We are delighted to learn that every aspect of your experience met your expectations, from the accommodations to the food and services provided. We appreciate your thoughtful comments regarding our commitment to excellence, and please rest assured that we will continue to uphold the highest standards for our guests. We value your recommendation to friends and colleagues and look forward to the opportunity to welcome you back during your next visit to London. Sincerely, Pablo Dafonte Rooms Division Manager
Kareem D
入住日期 2024年10月
獨自旅遊
5.0/5
傑出
發佈於 2024年11月10日
Nice experience very personalised given the boutique nature of the hotel. Chauffere service is convenient. Nice breakfast as well. Will definitely be back with my wife and children next time. Also worth noting that the location is convenient for London
翻譯
來自住宿之回應: Dear KareemD22, Thank you for taking the time to share such wonderful feedback about your recent stay at The Wellesley Knightsbridge. We are pleased to hear that you enjoyed the personalised service, the convenience of our chauffeur service, the delicious breakfast, and our prime location. We truly appreciate your kind recommendation and look forward to welcoming you back with your family. We will ensure they have a fantastic and memorable stay like the recent one you had. The team and I look forward to your next stay with us! Sincerely, Pablo Dafonte Rooms Division Manager
DayTrip45580592939
入住日期 2024年7月
家庭旅遊
5.0/5
傑出
發佈於 2024年8月11日
We spent 2 nights in this fantastic boutique hotel in Knightsbridge. Everything was perfect! Since the arrival the spoiled us with attention and kindness. Thank you so much for your hospitality. Top location, wonderful suite, impeccable service. One of the best in London. I will come back soon!
翻譯
Navigator34376549733
入住日期 2023年12月
獨自旅遊
5.0/5
傑出
發佈於 2024年1月6日
一切都很棒。服務和工作人員。工作人員很友好。土耳其經理很棒。禮賓 Rechard 很棒而且專業。工作人員的笑容很專業。管家工作很專業。烏克蘭女孩很熱情。比其他人都好。上帝保佑，我很快就會見到你。………………..
原文由 Google 翻譯
brogan1992
入住日期 2024年5月
夫妻／情侶
2.0/5
發佈於 2024年6月29日
I stayed in The Wellesley for 1 night. This is my second time at the hotel. The last time was a few years ago during the Christmas period and I had good memories so wanted to try again. Sadly, I found this time extremely disappointing. The staff are extremely snooty. No one is smiling or makes you feel welcome. I was checking in before my husband and they kept asking when he will come (even though my name was on the booking) therefore when he was coming is irrelevant. I was told at check in I can either have complimentary breakfast or points towards bonvoy so I opted for breakfast. Upon leaving the breakfast the next morning they asked me to sign for the extra charges because we ordered hot food - no one had told me ordering eggs would cost an extra £20. This should have been communicated. I asked for late check out since I am a bonvoy ambassador elite, this is one of the perks but was only given 1pm. Therefore, I left my luggage with the concierge and when I got back to the hotel around 5pm, I asked where I can sit and have a coffee. They showed me to the non smoking area at the front (opposite the cigar lounge). The room was empty and I grabbed a sandwich out my bag as I’m 6 months pregnant, I wanted to quickly eat and have my coffee before the airport. The member of staff came and told me I can’t eat outside food there. I said there is no one here, it’s a small sandwich and no rubbish will be left anywhere. He got the manager in who continued to tell me I needed to move. I’m a paying guest. I am 6 months pregnant. They didn’t give me late check out. They couldn’t let me just sit down for 10 minutes? Instead needed to bother me and hover around me like I’m carrying a weapon - it was a small sandwich. I got up and cancelled the coffee and went and got my luggage which no one helped me with. Again, a pregnant woman and no one assists me with 2 suitcases. It’s my mistake for choosing this hotel over The Edition, where I usually stay and have never been treated in this way. I will continue going there next time. The Wellesley is tired interior compared to it and the staff are not anywhere near as welcoming.
翻譯
來自住宿之回應: Dear Brogan1992, Thank you for staying at the Wellesley Knightsbridge, a Luxury Collection Hotel and for providing your honest feedback. I was most disappointed that your overall experience at our property did not meet your expectations and for that, I sincerely apologise. Having personally reached out to you via telephone and addressed your concerns, please be rest assured that we take your feedback very seriously and I am at your complete disposal should you need to discuss this further. The team and I would love to have the opportunity to welcome you back to restore your faith in our property. Thank you once again for your feedback and I look forward to hearing from you. Sincerely, Pablo Dafonte Rooms Division Manager The Wellesley Knightsbridge