倫敦龍馬酒店

I had an absolutely delightful 12-day stay at The Landmark and I want to sincerely thank every member of the team. From the very moment I arrived at the hotel entrance, I felt genuinely welcomed—almost like coming home. The location is perfect, right in Marylebone, where there’s so much to discover just by walking around. The hotel itself is stunning, with a wonderful atmosphere inside. My room was always fresh and spotless, with no odors at all. Housekeeping took great care with the details every single day, and I truly respect that kind of dedication. As someone who is very particular about cleanliness, I felt extremely comfortable here. I slept so well throughout my stay—the bed and pillows were simply perfect, giving me the best quality rest each night. Every staff member greeted me with a bright, warm smile, and no matter how tired I felt during the day, that warmth made me feel instantly at ease. I would especially like to thank one staff member, Haoqun, who shares my nationality. He patiently introduced me to the history of the hotel and its landmarks, and through his words I could feel his genuine passion for the hotel and his sense of responsibility toward guests. Whenever I had an issue during my stay, he handled it promptly and with care. This has truly been a wonderful experience—I felt looked after in every way. Such a thoughtful, caring hotel, with staff who really go above and beyond. I deeply appreciate every one of them. They’ve done an outstanding job!

The room itself was a bit old and the bath tub tap was broken. However the room size and the hotel facilities were very nice and lovely. 

I was not impressed by the service. The service provided was not worth the price at all. The staff was neither welcoming nor helpful. Although there were plenty of available table and seat for afternoon tea, the hotel decided to inform me that they were fully booked which I found ridiculous. It was such an awful experience to stay at that hotel and will not recommend this hotel to anyone else.