倫敦肯辛頓酒店（美利亞酒店集團管理）(Melia London Kensington Member of Melia Collection)

Super Lage im schönen Kensington in unmittelbarer Nähe zur U-Bahn Station. Gute Einkaufsmöglichkeiten und schöne Restaurants in der Umgebung. Der Empfang im Hotel war sehr freundlich. Unser Zimmer war klein, aber sehr sauber und hübsch. Die Lage zur Straße war etwas laut nachts durch den Verkehr.

Premium room but there was no shaving mirror, the arm to support it yes but no mirror. Control arm for the water temperature was also missing making it difficult to get the water temperature right. Reading lamps by the bed would come off the wall whenever you adjusted them, they were not fixed securely. Given the cost of the room the buffet breakfast was disappointing, not much variety and not as warm as it could be,

The property was well staffed with an adequate number of employees at reception desk and house keeping. Reception desk staff were pleasant, appeared to be well trained and responsive to requests in a timely manner. The restaurant needed at least one more staff member on duty to handle the number of customers during breakfast and dinner hours and would not accept cash, only credit cards. I would have preferred the option to pay cash for small orders like a cup of tea or a cocktail. The hotel has been recently renovated with modern fixtures in the rooms and bathrooms, window coverings, heating and air conditioning, new flooring, paint, a reasonable number of electrical outlets, and updated furnishings in the rooms, lobby and restaurant. The rooms were small but had extra touches like sweets and a welcome message upon arrival, books, tea and coffee, tea cups and espresso cups, wine glasses, and a bottle of water provided each day. There was also a stocked mini-bar with snacks for purchase. The hotel lobby and corridors were well lit and the lifts were separated from the guest room corridors by doors which made the corridors much more quiet. The hotel is a half a block away from a tube station with many nearby places to eat, get coffee, pharmacy and small grocery store. We enjoyed our stay.

We stayed for 5 nights at the Melia. The staff could not have been more accommodating or helpful, from the moment we walked in. Our room was ready earlier than expected and after an overnight flight from the US we were happy to be able to unpack, freshen up and start our first day in London. Our room (#308) had a king sized bed and was spacious by European standards and was immaculate with well thought out amenities. Housekeeping did a great job of keeping things that way with daily service. The location was excellent, only 2 blocks from the Gloucester tube and a 10 min walk from South Kensington station which we needed when Gloucester was closed for repairs over the weekend. We were walking distance to Hyde Park (15 min) and Harrods (25 min). The area has lots of coffee places which we went to for light breakfasts and several restaurants. All in all very pleased with the hotel and would highly recommend.

The reception staff were excellent from check-in to check-out,Irene in particular. But all were thorough and prompt in responding to our needs. I did think the hallways were a bit dingy and depressing but the rooms were acceptable. The beds were very comfortable and the linens(bath and bed) were very nice. The hotel fragrance was nice but a little overpowering-should be toned down a bit. We had a very pleasant stay!

酒店工作人員很專業，服務水準非常好。我的房間非常好。然而，第一天晚上之後，空調就壞了。工作人員試圖讓空氣系統重新工作，並帶來了便攜式空氣系統。便攜式設備也不能很好地工作。最終我被搬到了他們最小的房間，這令人失望，但至少有空調。然後，工作人員將我轉移到一個類似的房間，度過我在酒店的最後一晚。儘管空氣系統和移動房間面臨挑戰，但飯店服務還是很棒的。優越的地理位置和設備齊全的房間。我會再次留在這個位置。