倫敦聖保羅萊昂納多皇家酒店

首先是屋頂露台，如果您想使用，請務必在預訂前確認是否可用。整個週末露台都被預訂用於私人活動，所以我沒能欣賞到我最初選擇這家酒店就是為了在倫敦天際線上享用晚餐的美景。非常令人失望，而且酒店的應用程式和網站上都沒有明確說明這一點。另外，我預訂的是高級特大床房，結果卻被安排到一間無障礙客房，房間裡有髒兮兮的黃色浴簾和骯髒的淋浴座椅（如果真的有殘疾人需要這間房怎麼辦……？！）。臥室地板上還有明顯的麵包屑。電視遙控器壞了，換台時電視畫面會卡頓，嘗試在電視上連接手機/Netflix時也總是顯示錯誤訊息。檯燈壞了，我一打開它就散架了，電線裸露在外，所以我只好拔掉了插頭。大廳裡的「小商店」一罐可樂竟然要3.90英鎊，簡直離譜。辦理入住時排起了長隊，而且工作人員也沒有很好地安排排隊等候的位置。門口的那個傢伙是我整個週末遇到的最不耐煩的人，我到的時候他一臉不高興，離開的時候也是。外面的庭院完全可以加蓋，方便吸煙者或想在外面坐著的人，也方便在我的房間、酒店和水療中心之間走動，避免被雨淋。很多人穿著浴袍直接從水療中心走進餐廳，感覺有點怪。我喜歡餐廳的食物，服務生也很友善，尤其是凱瑟琳。她甜美的個性和體貼周到的服務讓我的住宿體驗更加愉快。可惜的是，考慮到價格和其他選擇，我對這家酒店並不滿意。雖然它位於市中心，對遊客來說很方便，但我畢竟是倫敦人，這次回倫敦參加婚禮，所以對這家酒店非常失望。我還覺得泳池、三溫暖等等設施對於飯店的規模來說太小了。飯店很快就變得非常擁擠，男人們大聲喧嘩，還有情侶在熱水浴缸裡。很遺憾，這並沒有讓我感到放鬆。我還會再使用Trip，但不會再預訂這家飯店了。幸運的是，Trip幫我解決了飯店的問題，並退還了我一部分房費。

一次非常棒的住宿體驗。房間寬敞、設施齊全且一塵不染。負責我們房間的女士熱情周到，無微不至。早餐美味可口，讓我們精力充沛地開啟了一天的觀光之旅。前台、禮賓部、酒吧、水療中心和清潔人員都非常友善。飯店位置優越，位於繁華地段的邊緣，非常方便。我們不僅遊覽了所有想去的地方，還收穫了更多驚喜。飯店距離黑衣修士火車站僅需步行5分鐘。我們非常喜歡這次住宿體驗。謝謝！

We had a nice weekend, the location is brilliant great views of St Paul's Cathedral. We stayed 2 nights celebrating a birthday. Overall our experience was positive. The Spa is a little dated , there are no loungers to sit and relax so it's either pool sauna or steam no other relaxation amenities. We didn't have breakfast but it was provided and from what we saw looked nice. Overall pleasant

The hotel is nice, however at first I was offered a room on the 6th floor, as soon as I walked in I could hear the music from the bar above. Staff changed my room quickly with not much convincing needed which also makes me think that they know about the issue. The hotel overall is 4 stars but it’s in need of some reparations as the walls are very old and the wallpaper is coming off. Otherwise it was a good stay but price wise not really worth it. Ah also they have the most infuriating fridge who does not unlock unless you give your card because it’s full of mini bar stuff, I did leave a deposit but then the next morning the mini bar was locked again, super annoying, called the reception for 10 mins and no one picked up.

Subject: Complaint Regarding Bathroom Amenities Dear Hotel Manager's Name, I am writing to formally express my strong dissatisfaction with the inadequate bathroom amenities during my recent stay at your hotel. Firstly, the absence of shower gel in the bathroom is unacceptable. It is outrageous that guests are expected to go to the front desk to collect essential items like shower gel. This is a basic expectation in any hotel, and it reflects poorly on your establishment. Furthermore, I was appalled to discover that the bottle labeled as skincare lotion was filled with hand wash instead. This is not only misleading but also unacceptable for a hotel of your supposed standard. I expect immediate action to rectify these issues. I look forward to your prompt response.