馬戲公寓 - 橋街(Circus Apartments by BridgeStreet)

I and my wife booked a 2 bed apartment here for 2 weeks for a business contract. Firstly the service was terrible. There was no instructions on how to get into the car park on the 1st floor as you needed a card, they didnt give us one! The Dedicated building manager, when we finally located him, his own fob did not work for the car park barrier OR to get back into the building! we had to wait for almost 2 hours to get inside. Not nice when your wife is also pregnant and it is evening time. The car park attendant at the main gates said he always has issues with 'circus apartment' guests not given proper fobs/tickets or even clear instructions, he was not happy. * No-one answers when to press the assistant button - left standing outside for ages * no-one answers the phone when you ring- NOT very dedicated staff after all. * After 2 hours we get into the apartment........The front door does not lock from the inside, it is jammed - a security issue * One of the Toilets in the bathroom does not flush - faulty flush * The door to the living room - The handle came off in your hand- faulty handle * The TV in the front room was missing - just wires hanging out and a remote on the TV stand * The heating was on full and it was very very hot inside - we had to turn it down and inside the 2nd bedroom it was cold - not sure the heating works properly in that room. * Toilet seats are very cheap and tacky and do not even fit the toilet properly - someone probably replaced them with the wrong size hence thats why they were cheap and nasty. It seems the whole place is very badly run as the staff (when you can find one that it) have no clue as to what to do. Even getting out the next morning with the car was a huge hassle as the barrier did not open as the new staff (different from yesterday) her fob did not work!!! I had to please with the main car park manager who kindly let me out and said "on this occasion, and tell circus apartments to sort it out as we always have trouble with them" What we thought was going to be a fairly nice or at least standard apartment for 2 weeks started as a nightmare. It seems anyone will and does write nice things on their website and advertising platforms about dedicated staff/manager, interior designed apartments and LED lighting under the kitchen cabinet........keep the LED lighting and just get me into the apartment I paid for with a working toilet and handles that dont fall off, with a TV in the front room!!!!!! Ladies and gentlemen you probably like me, work hard for your money _ FIND ANOTHER PLACE TO STAY this really is not worth the headache and trouble. I have taken videos of all the incidents mentioned above should someone who cares wants proof.

This is NOT a Hotel but a residential apartment building that lets flats for long or short stays on proper residential contracts. Stunning apartments all come with smart TVs in the lounge and bedrooms, smart fitted kitchens, and has great facility's for the residence like Residence TV room, Residence day room, discount of Gym membership