We had a mixed experience here. The location is excellent, and the room itself was very nice. Customer service was close to zero. An email I sent to the hotel about check-in was never answered (I sent it more than a day ahead of time), and the first person we dealt with at the adjoining pub (there is no actual hotel reception desk) could barely be bothered to say hello or tell us anything about check-out, WIFI, etc. (he did however carry a suitcase up for us, which was much appreciated). The rooms here are essentially an appendage to the pub and are treated accordingly.
翻譯