Amano科文特花園酒店(Amano Covent Garden)

The hotel is located in a wonderful location, a stone away from Covent Garden and walkable distances various tourist attractions. Lots of restaurant choices. Shame that we were not able to use the rooftop bar due to a private event, which is one of the reasons why we picked the hotel.

Nice rooftop bar and great location…no slippers and bathrobes in the room

Excellent location and friendly staff

The boutique hotel is very nice and pleasant, excellent location, service meets our every request. The rooftop bar is excellent.

Nice and cozy

superb location in Covent Garden. Very comfortable bed, although room quite compact. very little work surface space for tea/coffee making unless brewed in the open wardrobe. only 1 stool. Difficulty with soap dispensers and oddly operating light switches. Staff brilliant and helpful. Rooftop bar on the pricey side. However an overall nice stay for a couple of nights.

Our recent experience at this hotel left us deeply dissatisfied, and I feel compelled to share our unfortunate encounter. To put it bluntly, the room we were provided was a minuscule. A bed and a narrow passage were the extent of the available space, leaving us disheartened and claustrophobic from the very beginning. Adding to the disappointment was the unpalatable demeanor of the staff. A gentleman named Jeremiah, in particular, left a lasting negative impression. We were taken aback when he abruptly called us to demand a 15-pound late check-out fee, citing a policy that was never communicated during our check-in. This lack of transparency was disconcerting. Rather than offering a solution, he insisted that it was our responsibility to familiarize ourselves with *******'s T&Cs. When challenged to provide evidence of this policy on their website, he fumbled, failing to locate the information he claimed was readily available. To add insult to injury, his response to our urgency, as we had a flight to catch, was callously dismissive "you will lose your flight." Seeking intervention from Jeremiah's manager, Svetlana, proved equally fruitless. Instead of addressing the unprofessional conduct of her staff, she chose to defend Jeremiah's aggressive behavior. Her unwillingness to acknowledge the hotel's failure to communicate essential information and her redirection of blame onto us for not meticulously reading *******'s T&Cs was disheartening. Cannot recommend regrettably.

Had the smallest room type but found the room to be well appointed. Liked the clothes steamer instead of iron. Well designed space. Would have liked a make up magnifier mirror so I didn’t have to lean over sink and a nespresso manchine. No really coffee is a let down. The collect at reception services are unappealing. When I order something please bring it to my room! This is 4* not travel lodge. However, I did like this hotel and will be back.