2 nights £440 we did expect it to be so much better. On arrival we couldn't get from the car park into the hotel as a traffice cone was in place of the lift meaning we had to walk all the way round and up a single vehicle ramp with 2 suite cases. Then at the desk we tell the receptionist of the problem , her reply was oh really... not sure if she understood english to be honest. Anyway we just want our room as we done a 3 hour drive and was meeting my daughter soon, the receptionist tells me i needed to pay.i told her it was all payed on the 13 may, she looked on the computer and told us again no payment had been made.
At this time im getting annoyed thinking ive be in some kind of scam. Some 10 minutes go by and im still being told i must pay and now my wife is saying i have made some mistake nowing full well i havent .so i go on line internet banking and bring up the payment have been made on the 13th. Receptionist then goes off for 5 minutes returning with a manager who went through another 5 minutes of faff and at last we can have our room and yes it had been payed. Go to our room which was nice and clean but the main table lamp light not working, not the end of the world so told the wife to get in the shower before me as we need to get a move on, "guess what " she said, there is no hot water ! . You cant be serious, but she was. I tell the maid innthe room few doors down and she called in to check and said i was right and that she would repot it. . Decided to give it half hour in hope it would change as we were pushed for time, so on our way out we went to the receptionist but this time the manager was on the desk, told her of the situation and she said with no hesitation we will have to move you . But everthing was unpacked and we were leaving to meet my daughter so would deal with it later on. This did put a damper on things one we met up at the restaurant and to be honest was thinking of moving to a different hotel....
Anyway the next morning our room had hot water as it should have. The breakfast was good although it should have more that one staff doing everything and more than one coffee machine and cueing took way too long meaning food was getting cold and wouldnt think about getting a refill. We would personally never stay againg or recommend anyone do so neither which is a shame as im a big fan of premier inns..
Ciaran 和 Kai 是我在 Premier Inn 之旅中遇到的最熱情好客、最熱情的員工!老實說,這家酒店沒有更好的員工團隊了,我強烈建議您純粹因為這一點來到這家酒店。總而言之,這家飯店擁有漂亮的房間、美味的食物和優質的飲料。全方位的一次很棒的體驗,真誠的:你的男孩謝尼·弗蘭(Shaney Folan)一個愛
原文由 Google 翻譯
訪客
入住日期 2024年4月
其他
0則評價
5.0/5
傑出
發佈於 2024年4月22日
我們在這家酒店的住宿遠遠超出了預期,還要感謝兩位出色的工作人員! Kai 和 Ciaran,我們現在是、將來也將繼續是一家酒店的兩名員工,在預訂倫敦酒店時,我們會牢記這一點!酒店本身很舒適,是家外之家,因此我一定會回來的!
原文由 Google 翻譯
訪客
入住日期 2024年4月
其他
0則評價
5.0/5
傑出
發佈於 2024年4月22日
房間和 Premier Inn 一樣是高標準的,但亮點是前台 Ludo 的歡迎和幫助,因為我在尋找停車位等方面遇到了問題,也不知道如何繞過這部分。 Ludo 提供了我所需的資訊和支持,並且可以根據他的經驗看出他如何很好地與客戶友好且易於交談。做得好
Een fijn hotel met zeer behulpzaam personeel. Ivm met een beperking hebben we een acceptabele room geboekt. Uitstekend ingericht. Het ontbijt was zeer uitgebreid. Het was wel jammer dat 1 van de 2 liften voortdurend buiten gebruik was. We komen ongetwijfeld terug.