Unfortunately my 2 night experience was not particularly great.
On arrival, my room had supposedly been cleaned. However, there was a dirty beer glass on the uncleaned side table and a towel with a blood stain on it. It was very late so I mentioned this the next morning. The staff were very apologetic and said they’d speak to housekeeping and gave me a voucher for a free drink/snack. I then sat down to breakfast and found a huge hair in my bacon!!
I complained again. The staff member said…”you’re not having a good day are you”.
I was running an event during the day. When I returned, the room had again been cleaned but the beer glass was still there!
The staff I dealt with were great but this is really unacceptable for a hotel chain like this.
It will definitely be a while until I choose to stay at a Holiday Inn again.
翻譯
