長灘The Beach附近酒店

So I arrived at the hotel at approximately 11:30pm on New Year's Eve 2022 and when I walked in, no one was at the front desk. There was a sign out saying, ”Back in 10 Minutes”. I figured I would go try to find some Champaign. Walking back to my car, I saw the hotel employee that was supposed to be at the front desk walking around in the parking lot talking on her cell phone - she was wearing a pair of jeans and a tee shirt, so I had no idea that she was a hotel employee. I got back to the hotel at approximately 1215pm (couldn't find any Champaign btw) and I went back in to check in. The girl (still wearing jeans and a tee shirt, not a uniform of any sort, not even a name tag, comes walking out of the little side office and I said that I was there to check in. Without saying anything to me and looking at me like I was bothering her, sits down at her computer. She begins the process of checking me in and I am standing there with my arms full of my things and she said that there would be a $100.00 deposit. I said oh? I booked this room online and they didn't mention anything - I thought I had taken care of everything. Sir, its 100 dollars if you want to stay here. I said okay fine throw it the card on file. No response. She's looking at her cpu - no facial expression, still isn't saying anything. I asked if it was okay if I place my things on the counter and she said sure. So I am still waiting and I say my dear, how long is this going to take, I'm ready to get into my room. She looks at me and says, ”this is going to take as long as I want it to”. ”Excuse me?”, I said, ”Are you okay?” I added. She said, ”I'm fine, are you okay?”. No I am ready to check into my room and I don't understand what I did to cause you to be so rude. I came here to check in at 11:30pm and you were out in the parking lot talking on your cell phone. May I get your name (her name is Keisha btw, but I didn't find that out until later) and your supervisor's name? She said I am not going to give you any names and you can just call this number 828-831-1616. So I am trying to write the phone number down on a piece of paper (she refused to give me anything to write on) and I asked her to repeat the number. She said, ”are you slow or something?”. This is all hilarious to me now, but at the time, I was speechless. It gets much better though. I am trying to put the number into my phone (I suffered a catastrophic injury to my left eye while on active duty, so I have to hold things close to my face to see letters, numbers, etc), and she says, ”Are you recording me? Don't you record me - I'll rip your #$@#ing phone right outta your hand”. I said, ”are you threatening me?”. She said, ”Get out. I do what I want here”. I said, ”I see that! So you're not going to check me in?”. She said, ”Nope”. I said, ”Well then I need you to print something that shows I don't owe you anything.”. She said, ”I am not doing anything for you”. So I left! I drove right down the street and got a room

我們訂了兩晚這個酒店,週五05/20-05/22,check的這個酒店很忙,工作人員好像很忙,回答簡單的問題,或者對我所問的事情有什麼建議。那天晚上我們去了吃飯回來,和朋友一起慶祝生日,一共5個孩子年齡10-8個月。被告知有醫療緊急狀況,需要搬去餐廳。好的 我們理解了 搬到了大堂的餐廳 幾分鐘後他們再次告訴我們醫療緊急狀況 我們需要在小天井外面走 那個很好 我明白了20-30幾分鐘後,由於醫療緊急,我們被告知要離開門窗。我們也這樣做了,此時大一點的孩子正在生氣,問了很多問題。我們注意到幾個警察快速地向電梯移動。我們被要求不要透過窗戶看。外面有人告訴我們,旅館裏有人死亡。聲音大得讓大一點的孩子聽到,他們非常難過,以至於哭了起來。一位“保安”人員出來告訴我們(聲音大得讓孩子們聽得見,因爲我們在小天井裏),在3樓(我們住的地方)有人死亡。屍體被發現了,帶着笑臉,“藍藍的藍莓一樣藍”。我要求我的東西能離開房間。孩子們哭了,和我的妻子一樣不安。我被護送到房間收集我們的東西,搬到另一家酒店。第二天早上我打電話來詢問退款事宜,被告知我以後必須再打回來。我後來打過電話,他們說他們不會向我們收取第二天晚上的費用,他們明天會給我打電話,告訴我由於情況的處理方式以及發生在我們幾個門外的事故,我們沒有留宿的第一個晚上第二天我打電話來,被告知總經理會給我打電話。經理沒有打電話,助理經理一天後打電話告訴我總經理會給我們房間打折,但不會退整間房費。她確實說他們從這次活動中學到了東西,下次發生這種情況時會努力讓事情變得更好。酒店不乾淨,房間煙味很重,儘管是無煙房。地板很髒,空調也真的很吵。我不建議入住這家酒店。

當我們下午6點到達時,前台說有一間乾淨的房間等待,他們可以拿我們的行李,在房間準備好後給我們打電話。還有其他人等房間。謝天謝地,在我離開前台之前他們找到了一個房間,併爲我們提供了住宿!適合孩子和成人的好地方。會回來的。

我和我丈夫为我们的周年纪念订了一个房间，我不得不说我玩得很开心。我预订房间迟到了，但每个人都很好，没有给我们带来麻烦。房间很棒，床很舒服。橡树咖啡馆的午餐和早餐都很美味。赌场工作人员非常好，帮助我们弄清楚我们想从酒吧喝什么。我对我的住宿没有任何抱怨。