海洋廣場度假酒店及水療中心(Ocean Place Resort & Spa)

No hot water

Muy buena y limpia me gusto mucho

Loved the Jacuzzi in the pool area, easy to enjoy in the off season. Staff were all very helpful and cheerful. Hotel nice and quiet because it was the off-season

The staffs are so friendly and chris**as decorations are so cozy. Everything is good except carpet's strong smells.

We got a dirty room that has unclean linen. The switched our room after complaining late at night when we wanted to be sleeping. I tried contacting them multiple times and no one got back to me.

The service was terrible. Room key cards didn’t work, food was mediocre, we waited 45 minutes to be served.

We were ignored when trying to check in - we had to always wear a hospital-type bracelet to let people know we were guests, we had called to confirm that the jacuzzi was working (the main reason we choose this hotel) but it had been out of service for months, the TV didn't work, lights were flickering in the bathroom, a blanket was delivered in a garbage bag and a spoiled gourd had leaked leaving a mess on the dining table we were seated at. Then the gate wouldn't open when leaving the property. We have never complained about any of the many hotels we've stayed at but this was so bad and comical at the same time. Some staff were great, others couldn't care less. The ocean views were wonderful but this experience will stay with us.

I had to change rooms 3 times...first there was a cockroach on the wall. I called for them to come kill it before it started flying and no one came. Then they moved me to another room and there was a huge Spotted lantern flying. I went to change the room again. Then ALL night the floor we were on had kids partying and being loud all night. NONE of the doors have a seal, so under the door anything can crawl in.

The staff was very helpful with accommodations as well as places to go around the hotel. The weather was not the greatest for an overnight stay but the room and the view was very relaxing.