LongfordFendi London Heathrow Airport T4附近酒店

飛機從香港坐了14.5個小時到了倫敦早早上7:00，為減輕疲勞令旅程更加輕鬆愉快，我們一家老小三口先到這家酒店做為吃早餐和休息幾個小時。看到家人們都養好精神不累著，之後再去市區酒店，算是明智之舉。酒店房間雖小，但十分乾淨，見到很多機長，空中小姐入住，如果短住方便機場出入入住這家酒店十分好的選擇。

裏機場很近 酒店樓下也有送去機場的 很方便和uber價格差不多 很適合最後一晚住 酒店有早餐 但因為我時間來不及所以沒嘗試

工作人員熱情，友好和樂於助人。感謝您每天提供客房服務的Nicoleta以及接待處的Selvia。房間很乾淨漂亮，床單乾淨，床墊還挺軟的

對在希斯羅機場5號客運大樓出發，這家酒店非常方便，有走道直接和客運大樓連接，機場行李車可以一直推到酒店大堂，走路到出發和到達大廳，或者地鐵站都在10分鐘以內。房間很舒服，有express checkout, 就是走時把門卡直接放前台一個盒子裏就行了。

酒店職員服務很好，很友善，同時房間十分整潔，餐飲方面亦都十分周到，可以唔同時段都可以在酒店lounge 內進食，同埋相當多選擇。我覺得整體服務十分理想，他們亦有安排提昇房間質素，同時因為我哋一家四口，就算喺房間只係得雙人床，他們亦都安排有梳化床，好讓我的小朋友都可以有自己空間，自己嘅床舖，房間又十分整潔，附近亦都有餐飲嘅地方所以都方便。

我在這裏工作了3個星期以上,我對員工感到不滿意,他們樂於助人,友好和細心。菲奧納和薩米應該得到一個真正令人驚歎的團隊的認可。房間寬敞,配備了您所需要的一切,任何進一步的要求都會得到工作人員的滿意的解決。

一家三口出行，非常合適，房間的户型設計得不錯，衞生間很大，尤其值得推薦的是他們的床墊很舒服，貼合人體構造，對於坐了十多個小時飛機的我們來説，是種不錯的享受

Mercure London Heathrow - Saturday 19th November 2022 - 15:15 Entrance is on street level door and has automatic doors. On arrival there was a coach party queuing and the queue went out the main door. I joined that queue and eventually checked in approximately 20 minutes after I joined the queue. The male receptionist seemed flustered and the female receptionist didn’t seem to be doing much. I’ve checked into other hotels where I have been part of a coach group and they normally make us all stand to one side and then call individuals/ couple over to check in; that way when other guest arrive at least one of the receptionist can switch to the new guest and then they don’t have to join a long queue and be inconvenienced. Our room was on the ground floor but I did see lifts. Room: The usual things like a hairdryer, iron in the wardrobe, fridge and safe in a cupboard and on top of the cabinet was the coffee/ tea facilities but no spoons to stir your drinks. Big TV - there seem to be a decent amount of channels my only issue was the back of the control was missing so you had to jiggle the batteries to get it to work; I took a photo just in case they try to charge me for damage. Bed was comfy, pillows were ok. There is a lamp and spotlight either side of the bed. The switch on the wall by the bed operates the main light, you switch the lamp/ spotlight off using two black buttons under the arm of the lamp; not an obvious way to control the light. A desk with lamp and phone, quite handy if you have some work to do. Bathroom: Floors a bit weird, it looks like they have stuck some Christmas paper over the original tiles to cover something up, poor workmanship, looks cheap, not a good look. Usual towels and shampoos and things; I was going to use the bath mat in the shower but when I saw how dirty and stained it was I didn’t bother. The sealant around the sink and bath taps needs redoing and there is rust around the bathroom taps. Toilet handle is a bit loose and it took 3 attempts to get it to flush. Parking: There are two levels to the parking, I drove into the top level, very tight parking and for a hotel of this size there isn’t enough spaces. I informed the reception I’d parked my car and was informed of the £16 charge for 24 hours. I paid my fee and entered my registration on a system. Bar: Small bar but plenty of seating. We asked a member of staff at what time the bar closed and we were told last orders were at 22:45 which would imply if you went to the bar at this time you could still get a drink. At 22:40 they were cashing up the till. Initially when you walk in the room it looks really nice but then you notice the faults. This morning I went to get something from the car and as I walked through reception you could see the tables from last night hadn’t been cleared as they still had glasses on tables from last night. Overall it was average, initially the room looked lovely but on closer inspection it needs a revamp and att

The room in the advert is not what you are going to be staying in (well there are a few rooms like that). The reality of this hotel is the pictures attached. My staff paid for the rooms for the night (2 of them), walked in - took photos then walked out refusing to stay in the room. The rooms smelt stale with the smell of mould, which as you can see the walls and bathroom had mould on them. the carpets were grubby and the bed broke. Clearly the hotel understands about good rooms as they have spent on some of them which are in the advertising photos, but they should not be allowing guests to stay in rooms which are in this state. A complaint has been raised and I believe a full refund is being processed. Just be wary when booking as to which room you will be getting.