隆格伊Bijouterie Véronneau附近酒店

房間很好，服務也不錯，停車在小街的通道進去，等待捲簾門開，酒店14樓有恆溫泳池，風景很好，能看到老港風景，去步行街就幾分鐘時間

My wife and I stayed here in Aug. 2022.  It's a perfectly good hotel for the price.  Nothing fancy but the bed was comfortable and it's walking distance from Old Montreal and the Port area.  There aren't a lot of restaurants close by so you'll have to take Uber if you want to go out for dinner.  There is underground parking on site ($20/night) but it's cramped and limited.  You're not going to want to try to get a full sized SUV down there.  If you're driving a small car though it's fine.  The staff are nice but a bit out of it.  I asked the girl at the desk if there were any good restaurants nearby and was met with a blank, slack jawed stare.  Eventually she shoulder tapped the other guy on the desk and he was able to answer me.  (He didn't know.)  They were pleasant enough though.  The breakfast was just croissants, toast and coffee.. but it was fine.  Honestly, for the location and room comfort, I'd say it's decent value and I'd probably stay there again.  Just don't go in expecting a lot.

房間很大，有廚房，客廳，房間衞生整潔。距離周圍主要景點例如唐人街，聖母聖殿，老城舊港步行15分鐘距離，唐人街最近吃飯很方便。唯一不足就是停車費要35.x加幣一天，比周邊一些地方11刀一天貴很多，但地下車庫方便安全。

一早7點左右突然有黑人竅門，沒反應後打算強行進入我房間，我大聲呵斥後走掉，我追出來，黑人假裝打電話趕緊跑掉，到前台投訴説誤會，我問什麼誤會？他們支支吾吾，一會兒以查房為由，我問查房有早上7點的嗎？而且沒有任何工具？然後又説門把手沒放請勿打擾的牌所以打算進入，這都可以隨便進入嗎？早上7點。而且我沖出來後為何黑人不敢解釋？馬上就跑？ 這不會是酒店監守自盜吧？我退房都沒給出合理解釋。大家一定要小心。

不要推薦這家酒店。這家酒店甚至不值得一星級,應該是-5(負5)的+5(正5)。除非您計劃爲“衰退”體驗付出高昂的代價,否則不要再看,這就是它。我第一次到蒙特利爾,由於這家酒店的可怕經歷,不會再訪問。原因:1)不尊重廣告。Expedia表示它提供代客泊車,但不是。它是自營停車場。如果它沒有將“代客泊車”列爲包價的一部分,我就不會住在這家酒店。2)禮賓部工作人員 Mikal 提供了關於車庫入口位置的不清楚和模糊的信息。不得不問三次,米卡爾再往前走一點,指向側門。它離街道不遠,如果他不指出,我會錯過的。到達酒店時開車經過時沒有看到。3)沒有努力保護客戶的保密和數據:在前台櫃檯後面誰可以也不能站在前台櫃檯後面,這讓我感到不舒服,因爲看到任何工作人員、客房、保安、前台等,客人服務,甚至是經理,塔馬拉的朋友都可以站在前台櫃檯後面查看任何計算機和客戶的信息和數據。這可能意味着對客戶保密和數據的處理不小心。有兩個箱子,裏面有客戶房間分配和櫃檯的數據,即使排隊的客人也很容易進入。有一點,前台或大廳裏沒有任何工作人員,都走了,客人等着,如果他們願意的話,他們可以輕鬆獲取客戶信息。酒店工作人員似乎並不在乎。例如,當Tamara檢查我時,Carl,Jason,Axel,Mikal和Tarama的朋友都過來用我的個人資料和屏幕上的數據查看Tamara的電腦。4)缺乏敏感性和優先權:客房部Carl,前台工作人員:Axel,和Jason,禮賓部:Mikal,經理,Tamara,都在忙於自己的事情。有一點,有12-15客人排隊讓Jason獨自工作,而其他工作人員則專注於其他任務,而不是檢查客人來清除等候線。塔馬拉給了我升級,這是一個可怕的升級。給了我不需要的東西,一個破舊骯髒的房間充滿了問題:頭髮到處都是,牆壁凹凸不平,有凹痕的冰箱、暗室、髒水槽、椅子上的食物殘渣、髒地毯、溫暖(不熱)淋浴溫度、灰塵表面、髒牆、缺乏足夠的電源插座等等(用視頻記錄)。(六)Axel等工作人員的消極態度,指責我不尊重他,在我不在的時候對他大喊大叫,他突然掛斷電話三次,當我到達指定的房間後,我從座機上打電話來,以提高清潔問題阿克塞爾也沒有練習積極的傾聽。當我打電話時,我希望他們能幫助找到一張乾淨的椅子。阿克塞爾沒有等到我說話完畢後,打斷我說:“傑森,好像沒什麼好說的。

기대보다 더 좋았던 호텔이었어요 깨끗하고 위치 좋고 조용했어요 조식도 기대 안했는데 계란 소시지 같은 핫푸드는 없지만 간단히 먹기에 만족스러웠어요 커피 맛있고 빵 맛있고. 주차는 주말이어서인지 컨벤션센터 24시간 $26이라고 들었는데 나올때보니 $13불 나왔어요 굿

酒店位置很好，就在地下城的上方。酒店房間不大，設施略舊。前台服務人員態度非常好，給了高層的景觀房。洲際的備品香味依舊很好，浴室花灑是固定的，浴缸小且淺。酒店和商場、辦公樓共用停車場，離酒店門口大約50米是停車場入口，如果開到酒店門口，可以在路口右轉進入停車場。可以停在P9到P12，代客泊車37刀/天，可以無限次出入停車場；自己泊車4刀/15分鐘，25刀/天，出來一次付一次費。酒店平日早餐是單點，味道很贊。行政酒廊在大堂同層，游泳池和GYM在10層，泳池略小，窄溜溜一條，水温很好，水質不是很好。

Nous avions réservé une chambre avec 2 lits mais on a eu une avec un lit. pas de chambre avec 2 lits disponible. notre preuve officielle de réservation par courriel prouvait bien la réservation pour 2 chambres. les draps n'avaient pas été changés, la chambre de bain pas lavée. pas de femme de ménage attitrée à notre chambre (manque de personnel). nous avons nous-mêmes lavé la chambre et mis les draps. la barrure de la porte-patio était brisée. l'employé à la réception a fait ce qu'il a pû, mais encore 2 jours plus tard nous n'avions toujours pas été remboursés ou compensés pour notre forte mauvaise expérience à cet hôtel. à noter, déjeûner chaud apprécié de toute la famille.

We stayed at the hotel October 14-15, 2023. The hotel experienced a power outage that resulted in us not having power for 13 of the 16 hours we were guests. The power went out at ~10pm when we were still awake, we woke up at midnight because our room was very warm due to the air condition being out as a result of the power still being out. When we spoke with the front desk staff, the staff member did not share our concern and said someone would be coming in the morning to deal with an electrical issue. We explained since the outage was localized to our side of the hotel on the first floor, we thought the problem was a breaker that literally just needed to be switched off and on again. We were told no staff member on site had a key to the breaker room, which is a concern in case of emergency. We felt like we were held hostage in our room because the staff member also told us that if we left the room locked (we'd propped the door open to go talk to them), we might not be able to get back in, since there's no manual way to open the door if the key pad is not working. We couldn't leave because we couldn't pack in the dark. We also couldn't do anything in our room due to the power outage and were unable to sleep because the room was so hot without A.C., we sat in the dark for hours. Finally, the breakfast at the hotel was awful. The dishes were dirty, the cream for the coffee expired and became all chunky when poured in, and my wife got sick from what she ate. When we explained the above at checkout, we were informed that the front desk staff couldn't do anything about the above issues and were unable to compensate us for the very poor experience. The staff took no initiative at all to try and contact a manager or come up with any solutions. When we asked to speak to a manager, they took our information and told us that management would reach out. No manger contacted us, despite our repeated attempts to contact them by phone and email. We reached out to both the Sales Manager (Sabra) and the General Manager (Lucie Bergeron) repeatedly, as well as the general email for the hotel and received no reply. Over two months later, through our persistence, we were put through to Sabra Rezigue who was quite rude and was in a hurry to get us off the phone. Sabra said that our multiple emails had ended up in her spam folder and she did not receive them (despite our cc'ing multiple emails at the hotel). She did not have any good explanation for staff that were successfully emailed not making any attempt to contact us back or forward our complaint to a manager. She attempted to blame Hydro Quebec for the power outage despite our explaining that the problem was only in our wing of the hotel and the rest of the hotel had power. Ultimately, Sabra told us that she had to deal with another client and cut the call short. We were not contacted by Sabra again despite her assurance that she would get back to us same day and were only compensated a refund of half t

我在2022年9月來接受醫療培訓。-糟糕的客戶服務。關於房價的可疑做法。當我在6月份第一次預訂時,有人告訴我,我可以從培訓組織者那裏獲得優惠價格。事實證明優惠價格比直接在酒店預訂更貴(如果您住3晚以上,可以享受15%的折扣)。我給酒店打了電話,主管女士說他們什麼也做不了,她不會在會議優惠價上面打15%的折扣。這對我來說似乎是公平的,因爲我知道酒店在大流行期間失去了很多生意,並試圖平衡財務。當時我預訂了一間有2張大牀的房間,但不確定我丈夫和兒子是否會加入,所以我宣佈只給1名成年人。9月,我聯繫了酒店,要求將房間入住率更新爲2名成人和1名兒童。他們改變了房價,提高了價格(4晚不到1000美元,但達到了1300美元!)。當我問爲什麼時,他們說我改變了預訂,所以他們在更改時更新了新價格。它仍然完全一樣的房間!我不介意多交稅,但更多的人呆在同一個房間,但當他們知道我是會議的一部分,不會換酒店時,就改變利率,有點腳......我打電話給同一位會議女士,問我是否可以恢復會議費率。她說不,會議費率已經過期,她不會把它作爲商業姿態,因爲她得到了預訂的佣金......多麼糟糕的客戶服務!不確定是否故意這樣做,我得到的房間是電梯外的一個房間,太吵了......而且我們入住了,我們前面的2個人大聲抱怨酒店......-房間不乾淨,洗漱用品丟失了牀和枕頭舒適。他們沒有羽絨被套,但有2張平板牀單......羽絨被和枕頭都是污漬黃色的。牀頭櫃滿是灰塵。地毯髒(顏色不一樣,雖然圖案一樣,走廊裏的圖案也一樣)。浴室裏只有肥皂酒吧,沒有洗髮水或護髮素。我只拿了,因爲有一天早上,我在走廊裏看到一位清潔女工,問她有沒有洗髮水等。令我吃驚的是,她做了,並給了我。會議室被忽視第一天早上我們喝了茶/咖啡和糕點......但是午餐後或之後幾天都沒有再加滿,除非我們要求。即使問了,我們也不會得到熱水喝茶......會議室附近的廁所要麼缺少肥皂,要麼缺少紙巾擦乾你的手......我知道酒店在大流行期間被佔領後想省錢......但是對於一家四星級酒店,我期望更好的和更好的客戶服務。酒店位置很好,在市中心......但是如果我必須在蒙特勒參加另一次會議,我不會回來的。