隆格伊CIT Le Richelain附近酒店

I had a family event to attend and was in Boucherville for only one night. Everything just worked well for my needs. Great staff, great room and great location. Although brief, my stay was very pleasant. I would highly recommend this as a hotel.

We stayed at the hotel October 14-15, 2023. The hotel experienced a power outage that resulted in us not having power for 13 of the 16 hours we were guests. The power went out at ~10pm when we were still awake, we woke up at midnight because our room was very warm due to the air condition being out as a result of the power still being out. When we spoke with the front desk staff, the staff member did not share our concern and said someone would be coming in the morning to deal with an electrical issue. We explained since the outage was localized to our side of the hotel on the first floor, we thought the problem was a breaker that literally just needed to be switched off and on again. We were told no staff member on site had a key to the breaker room, which is a concern in case of emergency. We felt like we were held hostage in our room because the staff member also told us that if we left the room locked (we'd propped the door open to go talk to them), we might not be able to get back in, since there's no manual way to open the door if the key pad is not working. We couldn't leave because we couldn't pack in the dark. We also couldn't do anything in our room due to the power outage and were unable to sleep because the room was so hot without A.C., we sat in the dark for hours. Finally, the breakfast at the hotel was awful. The dishes were dirty, the cream for the coffee expired and became all chunky when poured in, and my wife got sick from what she ate. When we explained the above at checkout, we were informed that the front desk staff couldn't do anything about the above issues and were unable to compensate us for the very poor experience. The staff took no initiative at all to try and contact a manager or come up with any solutions. When we asked to speak to a manager, they took our information and told us that management would reach out. No manger contacted us, despite our repeated attempts to contact them by phone and email. We reached out to both the Sales Manager (Sabra) and the General Manager (Lucie Bergeron) repeatedly, as well as the general email for the hotel and received no reply. Over two months later, through our persistence, we were put through to Sabra Rezigue who was quite rude and was in a hurry to get us off the phone. Sabra said that our multiple emails had ended up in her spam folder and she did not receive them (despite our cc'ing multiple emails at the hotel). She did not have any good explanation for staff that were successfully emailed not making any attempt to contact us back or forward our complaint to a manager. She attempted to blame Hydro Quebec for the power outage despite our explaining that the problem was only in our wing of the hotel and the rest of the hotel had power. Ultimately, Sabra told us that she had to deal with another client and cut the call short. We were not contacted by Sabra again despite her assurance that she would get back to us same day and were only compensated a refund of half t

一早7點左右突然有黑人竅門，沒反應後打算強行進入我房間，我大聲呵斥後走掉，我追出來，黑人假裝打電話趕緊跑掉，到前台投訴説誤會，我問什麼誤會？他們支支吾吾，一會兒以查房為由，我問查房有早上7點的嗎？而且沒有任何工具？然後又説門把手沒放請勿打擾的牌所以打算進入，這都可以隨便進入嗎？早上7點。而且我沖出來後為何黑人不敢解釋？馬上就跑？ 這不會是酒店監守自盜吧？我退房都沒給出合理解釋。大家一定要小心。

地理位置優越，購物出行非常方便。多個景點步行30分鐘內。房間寬敞，整潔乾淨，床品舒服。下水管道不太好，房間門口衣櫃地帶隔音特別差，樓上開門樓下就會被震動，被嚇到好幾次。

기대보다 더 좋았던 호텔이었어요 깨끗하고 위치 좋고 조용했어요 조식도 기대 안했는데 계란 소시지 같은 핫푸드는 없지만 간단히 먹기에 만족스러웠어요 커피 맛있고 빵 맛있고. 주차는 주말이어서인지 컨벤션센터 24시간 $26이라고 들었는데 나올때보니 $13불 나왔어요 굿

我預訂了這家酒店，因為它被評為帶小孩遊覽蒙特利爾的＃1。我們收到了房間升級的通知，套房幾乎比我的房子大！我們有一個半浴室，一個完整的現代廚房，客廳，以及帶兩張大號床的卧室。我們在一個角落裡，那是明亮的，而且開着大窗戶（上麪鋪滿了深色窗帘）。我們發現它很可愛和安靜，除了傍晚從我們頭頂跳來跳去，我們認為這聽起來像是孩子在跳。歐陸式早餐備貨充足，包括小童和成人都喜歡的東西。屋頂甲板很漂亮，我們出去逛逛這座城市，希望今天天氣暖和。我想為孩子們準備的一件事是游泳池。 “室內屋頂游泳池”聽起來很完美，但恐怕它絕對不適合小童，因為它更像是連接到健身房的小型游泳池。我們與之交談的所有員工都很友善且樂於助人。地點是完美的-我們走到天文台和美術館，然後乘地鐵到塔和生物圈。

品質好，房間漂亮，寬敞乾淨

我在2022年9月來接受醫療培訓。-糟糕的客戶服務。關於房價的可疑做法。當我在6月份第一次預訂時,有人告訴我,我可以從培訓組織者那裏獲得優惠價格。事實證明優惠價格比直接在酒店預訂更貴(如果您住3晚以上,可以享受15%的折扣)。我給酒店打了電話,主管女士說他們什麼也做不了,她不會在會議優惠價上面打15%的折扣。這對我來說似乎是公平的,因爲我知道酒店在大流行期間失去了很多生意,並試圖平衡財務。當時我預訂了一間有2張大牀的房間,但不確定我丈夫和兒子是否會加入,所以我宣佈只給1名成年人。9月,我聯繫了酒店,要求將房間入住率更新爲2名成人和1名兒童。他們改變了房價,提高了價格(4晚不到1000美元,但達到了1300美元!)。當我問爲什麼時,他們說我改變了預訂,所以他們在更改時更新了新價格。它仍然完全一樣的房間!我不介意多交稅,但更多的人呆在同一個房間,但當他們知道我是會議的一部分,不會換酒店時,就改變利率,有點腳......我打電話給同一位會議女士,問我是否可以恢復會議費率。她說不,會議費率已經過期,她不會把它作爲商業姿態,因爲她得到了預訂的佣金......多麼糟糕的客戶服務!不確定是否故意這樣做,我得到的房間是電梯外的一個房間,太吵了......而且我們入住了,我們前面的2個人大聲抱怨酒店......-房間不乾淨,洗漱用品丟失了牀和枕頭舒適。他們沒有羽絨被套,但有2張平板牀單......羽絨被和枕頭都是污漬黃色的。牀頭櫃滿是灰塵。地毯髒(顏色不一樣,雖然圖案一樣,走廊裏的圖案也一樣)。浴室裏只有肥皂酒吧,沒有洗髮水或護髮素。我只拿了,因爲有一天早上,我在走廊裏看到一位清潔女工,問她有沒有洗髮水等。令我吃驚的是,她做了,並給了我。會議室被忽視第一天早上我們喝了茶/咖啡和糕點......但是午餐後或之後幾天都沒有再加滿,除非我們要求。即使問了,我們也不會得到熱水喝茶......會議室附近的廁所要麼缺少肥皂,要麼缺少紙巾擦乾你的手......我知道酒店在大流行期間被佔領後想省錢......但是對於一家四星級酒店,我期望更好的和更好的客戶服務。酒店位置很好,在市中心......但是如果我必須在蒙特勒參加另一次會議,我不會回來的。

如此友好的工作人員和我們的房間太棒了!我們在整個旅行中都有最好的體驗。我們正在慶祝我們的週年紀念日,我們爲旅行而住的所有“大”酒店都是不幸的災難。Brossard酒店的工作人員非常好,他們甚至有充電站和免費早餐。包含的圖片是早餐的座位區。絕對是超越的酒店!

AltDIX30是一家時尚的現代酒店,緊鄰大店和餐廳。我遇到的員工都很友好,禮貌,會說兩種語言;這對不會說法語的人來說很重要。額外的好處是停車(在上面或地下)是免費的。