路易斯威爾東北TownePlace套房酒店(TownePlace Suites Louisville Northeast)

Business travel can be rough. Driving eight plus hours for an agitated customer simply adds another layer. On the way home, I stopped off at this establishment due to pure exhaustion. Chelsea was world-class awesome. She acknowledged my hotel status and asked if I would prefer a room away from everyone. She should give a class on being a hotel professional. The water pressure in the shower was unusually low and disappointing.

Nice room, but small, and enjoyed the little kitchen. Wished you had more hooks to hang our towels!

This is our second time staying here and it is a great hotel. The location feels very safe and the parking is free.

Booked this hotel by accident - wanted to stay near the airport. Realized the error on the arrival date and reached out to hotel to change reservation. TownePlace stated that I needed to reach out to ******* to change reservation.Reached out to *******, they said I needed to contact hotel - total runaround. After 40 minutes on hold ******* told me that hotel refused to make the change. So...ended up spending an extra $200 on Uber to get to where I was going. Hotel itself is OK...but communication/customer service is AWFUL!

Loved the facility and location for things nearby. Was there for a dog show so I appreciated being able to have my furry friends there as well. Staff was friendly and super helpful!

Always enjoy staying here when in Louisville

The staff was very friendly and helpful. The room was fine. We had a studio suite with a kitchenette. In particular, Trae always greeted us with a smile and helped us solve any situations that needed attention. I'll be back.

I would love to give this hotel a great rating but beware of the GM. Our room for the Towneplace was reserved on 3/20/2022. GM Angela Kretzer took it upon herself to “upgrade” the room to a king suite on the Fairfield side of the hotel the day we were to check in. I was told this was due to the hotel being overbooked. When I asked the manager for the room I booked months ago, I was told it was not available. I asked him to get the GM on the phone and his response was that she won’t answer my calls. Why was a room I booked months ago taken from me? This room was specifically reserved because of my disabled daughter, so we had the room and the kitchen to prepare her special diet, store her meds and have a bed for her to sleep in. The reservation was made for 2 adults and 1 child. When it was cancelled (NOT BY ME) and changed to Fairfield, it was only for 2 guests. I have screen shots and emails to back all of this up. Why was I not notified or asked? How does this happen? $60 taken off of my bill was an insult. I understand the hotel wants to be full, but to take a room that has been booked for months and give to someone who just placed a reservation or was it the large party that was there? Just beware they will take your room if it suits their needs.