Hyatt Place Louisville East

Stay was great overall, clean beds, etc. Just wish the pool was better cared for. Lots of bugs in it! And wheelchair accessible rooms should be revised. Not much space in (at least one room) to turn into the bathroom. The bed is in the way. And the soap in the shower is too far away to use safely.

Rented a room so my daughter and her friends could swim. The pool was dirty and needed to be clean. While we were out by the pool a group, who was staying decided to grill out. I’ve never been to a hotel that has a grill put by the pool for guests to use. Definitely a turn off to me to try to enjoy time at the pool and then it turn into a back yard bbq. Not the place in my opinion. Staff was ok. When I arrived I stood waiting at the check in counter for 10 minutes before a staff member came to check me in. Everything was average, room, pool, staff, breakfast was the bare minimum. If I were trying to find a hotel to stay I wouldn’t choose or recommend this hotel.

This appears to be an old Hyatt hotel under poor management. Staff was unfriendly, room was substantially worse then on the pictures (—same layout but run down, with old noisy AC used as a heat-pump). Smaller than usual bathroom, low quality breakfast, overall feel that we made a mistake booking this hotel.

Have stated twice now. Good breakfast selections, clean rooms, comfortable. Pay for parking was new and wasn't happy with that, but they gave me a code when I questioned them about this, and I was able to get free parking.

Ok online it said indoor pool they arent a indoor pool and the breakfast lets say i didn't eat any of it. They workers were very nice. The bed bout killed me though it was way to firm for my liking.

Everything about this hotel is great. Especially the afternoon and evening clerk Maglory. She went out of her way to please.

The property was okay. The second morning my family and I were there, the front desk staff that worked in the morning were not very friendly and nobody ever came to grab trash or anything from our room. Not the worse experience but not that great either. Pretty good location near shopping and restaurants.

Casey greeted us when we walked in the front door. She was friendly, efficient, and helpful. In fact, everyone on staff was welcoming and friendly.

The room quality is average but the staff makes the difference. They were friendly and always willing to help. The location was convenient for my purposes (I was moving in nearby), with good options for breakfast, luch, dinner; etc. Easy, safe parking. Overall good value at a fair price.