路易維爾Sullivan University - Louisville附近酒店

We had stayed at another property when passing through Louisville on previous visits but this time we decided to look for something away from the downtown area. Always a fan of Springhill Suites, we picked this in the airport area and were pleased we did. The staff, both evening and morning, was very welcoming and seemed happy we were there. When we asked for restaurant suggestions, we received a full sheet of options. Our room was spacious and clean. The morning breakfast fare was normal for a Springhill Suites, meaning there was plenty to eat and it was good. I woke up early and walked around the area on a pleasant morning, coming away with the feeling the location was a safe one. We will be back.

設施：花灑不好用 服務：沒有純凈水

我和未婚夫一起住了,以解決他今年夏天早些時候遇到的一些健康問題,並改變風景。美麗的外觀和大堂。看起來他們到處都有當地或復古藝術。屋頂酒吧和餐廳阿姨的氛圍很棒,城市景色優美。我們享受了歡樂時光和其他小咬,食物很棒。基於這些,我希望房間能與魅力相匹配。我非常失望,但他們沒有。房間內有一些額外的藝術裝飾,燈光很糟糕,還有改進的空間。晚上,昏暗的燈光讓你感到幽閉恐懼症,有點像在監獄裏(!)。牀很舒服,枕頭很棒,所以一些變化真的可以扭轉局面。我覺得這家酒店長期面臨的最大問題是維護和清潔,因爲只開一年,開始感覺破敗,牆壁上有芯片和油漆丟失,地毯全程有污漬。我會解僱經理,聘請一位新的管家主管。在樓上的酒吧裏,一個休息室的長椅不見了大約一碼的織物,被撕得如此糟糕,令人尷尬。你可以看到泡沫。淋浴有半扇門,所以水很容易使浴室地板溼。我想知道這是否造成了水損壞,因爲在天花板上似乎可能是。此外,他們不接受所有主要的信用卡,他們的網站沒有註明。當我入住時,他們分享他們的系統與Discover卡“挑剔”。然而,他們很好,可以爲麻煩延長50美元的信貸。總的來說,如果你在城裏,來喝一杯或晚餐,但留在Omni或萬豪酒店。

牀很大，小冰箱，微波爐齊全。洗漱用品不錯，早餐免費且不錯。飲用瓶裝水免費，數量不限。樓下有超市和藥店，特別方便。在downtown出行方便。牀頭櫃有插銷空，兩邊充電都方便。

在參觀路易斯維爾地區期間,我在這個萬怡酒店度過了愉快的時光。工作人員很棒,入住期間一切都進展順利。我住在標準大牀房,乾淨明亮,可以欣賞到市中心的美景。房間比我習慣的要小一點,但我晚上才在房間裏睡覺。酒店設有多個設施供客人享用。酒店設有充足的健身中心、非常熱情的大堂、酒吧、供應早餐、咖啡的小酒館以及午餐和晚餐的食物選擇有限。停車場在酒店,並添加到房費中。酒店wifi在酒店的每個區域都很好,包括我的房間,大堂,會議室和我的房間。總的來說是一次很棒的住宿,對於市中心的酒店來說不太貴。這家酒店位於路易斯維爾的許多景點附近,步行即可到達。如果房間價格合理,我會再次入住這裏。

我的會議費為189美元，但最初致電酒店時報價為589美元。酒店大堂和公共區域有些陳舊，但房間的裝飾很好。我喜歡我房間裡的藝術品。洗手間很小。沙發床聞到霉味。床和枕頭都很好。停車非常具有挑戰性，因為每次我回到酒店時，進出停車系統都要求我去繁忙的前台核對一張新車票。客戶服務友好而樂於助人，但將服務或物品發送到房間的請求導致等待時間長，打電話提醒他們並收到錯誤的物品。

酒店很漂亮，位置很好，在第四街。有多家餐厅和酒吧可供用餐，但一定要预订。床很舒服，但床单很硬，没有厚被子。停车可能有点混乱，由于代客泊车，需要更多的标牌可见，而且停车场的其他一切都很难看到。我们有一辆更大的车，不得不使用不同的停车库，由于前面有所有的代客泊车，你看不到那个停车库的位置，因此我们最终把车停在了路边的公共停车库里。酒店工作人员对此很好，并退还了我们的酒店停车费，因此我们没有双重收费。 我注意到对游客有很大帮助的一件事是酒店和停车场内的更多标牌。这家酒店非常大，所有楼层看起来都一样，因此您可以根据要去的塔楼或餐厅所在的位置转身。例如，最好在电梯内设置一些标牌，以便您知道哪些楼层可以通往哪些餐厅/空中步道。 肯定会推荐这家酒店，并将再次入住。

During our recent stay at 21c Museum Hotel in Louisville, we had some positive experiences but also encountered significant issues that completely marred our visit. On the positive side, the food and cocktails at Proof on Main were fantastic. The staff at the restaurant as well as the the friendly doormen, contributed positively to our stay. We also appreciated the art gallery, a highlight from our previous visit, which once again added a unique touch to our experience. Our room was clean and spacious with a comfortable bed, meeting our expectations. However, upon checking in, we discovered that the perks we were entitled to through our booking with a travel advisor, such as breakfast, property credit, and room upgrade, were not initially applied. The front desk eventually resolved these issues by providing breakfast vouchers and confirming our upgrade, though the lack of initial acknowledgment was disconcerting. Additionally, when we checked out, the property credit was not applied which added our frustration after the experiencing the peculiar situation below. Unfortunately, a troubling incident involving my missing purse from our hotel room overshadowed our stay. Despite our assurances that it was likely taken by accident with the linens, the hotel's handling of the situation was extremely poor. We spent considerable time dealing with the front desk, cancelling credit cards, and worrying about the lost purse, which significantly affected our trip. Although the purse was eventually returned, the staff's reluctance to take responsibility and the persistent issues with our booking perks left us with a negative impression of the 21c Hotel brand. Over a week later, I still have not received a response from management about our experience. We will not be back nor will we recommend 21C to others.

The hotel service was great. My only suggestion is to have the temperature units in the rooms be cleaned as the vents on the unit was extremely dusty.

酒店維護得很好,調酒師很棒。我們訪問的亮點是向前台講了一個小事件,Melissa處理的很完美,是個完全的甜心。我試圖讓她搬到德克薩斯州,爲我們工作,作爲經理,但她拒絕了。不是真的,但她很神奇,應該被認爲是管理卷,因爲她擁有你無法教的品質。謝謝,很快見你們。