尚普莫託爾酒店(Champers Motor Inn)

I booked two nights at this motel for a business trip. The day prior to my booking I received a confirmation email, but on arriving at the motel was told that there was no booking for me and they had no vacancies. The manager explained that this is happening regularly now, as their bookings are run through a centralised system.

Stains all over carpet, toilet seat broken …No tv remote to turn tv on.

Worst stay of my life. For just under $200 a night there is no reception, no cleaner or cleaning materials, stairs that would not meet Health and Safety Conditions. The manager would promise towels which never turned up. How do we clean the toilet? clean up crumbs off the floor, no tea towels for our dishes. We stayed 5 nights and the manager was quick to swipe our credit card but we had to BEG him to come to reception to deal with waiting visitors.

Firstly had to ring the doorbell twice an with no one appearing, went an got my phone to ring reception, the lady on the counter couldn't of cared at all an was very abrupt, we paid $202.00 for one night, an after been traveling for 3 weeks around NZ this hotel would of been the most expensive an the biggest rip off, stains on carpet, the heating didn't work, we had a one bedroom unit with a bed upstairs an walking on the stairs was a nightmare not to wake anyone they were so noisy, grotty bathroom, the whole unit smelt, we arrived late or we would of left, would never day again.

Since covid this motel has been run into the ground. DO NOT STAY HERE. Very substandard quality. Advertised as 3 star motel. What a Joke!! Tarrifs exorbitant A camping ground would have cabins of higher stanndard. False advertising stating facilities avaliable.... (Restaurant and Bar Conference facilities) ....... None of these were operating ........They are still adverting them on their Website ....... There were no notices in the Reception diclaiming the non operational Restaurant & Bar ........ The Reception was never maned at the indicated times. ........ The Duty Managers spoke unintelligible English ....... The Duty Manager argued rather than offering solutions as they arose, crossing the most basic of customer service standards, just totally rude. ...... Not even a continental breakfast was avaliable or offered, even the lowest rated motels offer this service. ....... There was not even a welcome folder in the room, suggesting other eating establishments ....... The tourist booklet was dated 2016 how shoddy, total lack of consideration for travellers needing up to date information. ...... I coudnt even use my own grocery items as there was not even a toaster, or microwave in the room. ...... There was a an avacado size stain and four more stains on the couch. ....... There were multiple stains on the duvet cover ....... There was no expellair in bathroom (this is now a legal requirement under current building standards, not a optional extra) ...... Bathroom had a small 8inch square window which took 1/2hr to demist even with the door open. ....... The shampoo canister in shower collapsed first time used. ........ The shaver socket was not secure, so posed a serious lethal electocution hazard for young children ........ There were the barest miniumm of sky channels avaliable, with no instructions to even access them. Overall Champers Motel was the most discusting motel I have ever had the displeasure of staying in. Fortunately for me I managed to block my credit card & only paid for one of the two nights I stayed.

Very unimpressed with the room we paid alot of money for. Window in bathroom broken not shut, pelmets covered in dust. Went to open kitchen window..was greasy and disgusting. WILL NEVER RECOMMEND..yuk

double charged and still not refunded !!! Absolutely terrible to deal with!

Average room tidy . But there was a leak in bathroom and room not cleaned on a daily basis

Clean Expected more cooking facilities eg. microwave