盧加諾Gotthard Bank附近酒店

My husband and I stayed at the hotel for four nights to celebrate his birthday and our anniversary. The hotel is beautiful and the room was great, but we had severe food poisoning from the hotel. We ate breakfast, lunch and then had dinner at the arte restaurant to celebrate our anniversary and the next day experienced terrible food poisoning and ruined a day of our trip. When we told the front desk as well as the the manager we were spoken down to, scolded, and were told we didn’t know how food poisoning worked. Since we had not gone to a doctor (we’re not local) they said there was no proof that we had food poisoning and essentially treated as though we were liars (not exactly how you want to feel after getting sick for the last 10 hours). They did not offer us anything and said it was our word against theirs (again, we had exclusively eaten at the hotel). We are understanding that mistakes happen but the way we were spoken to was so incredibly rude. We then contacted the general manager and he offered to cover a future meal. We’re not local, and certainly won’t be making the effort to go back. Overall, beautiful hotel but incredibly disappointed in the staff and service, especially after paying so much for our stay.

我很高興在盧加諾的佛羅倫薩酒店度過了美好的三天，我對這次經歷感到非常興奮。這家可愛的飯店確實讓我的住宿在各方面都令人難忘。從我走進門的那一刻起，專業而有禮貌的工作人員就以溫暖的微笑迎接我。他們對細節的關注和致力於確保滿足我的每一個需求讓我的住宿從一開始就非常愉快。從我房間的窗戶可以看到盧加諾湖的全景，真是令人嘆為觀止，每天早上和晚上都帶給我純粹放鬆的時刻。酒店餐廳是美食愛好者的真正寶藏。我享受的每一餐都是獨特的用餐體驗。菜餚均採用新鮮優質食材烹製，工作人員很關注我的飲食偏好。內部庭院的燭光晚餐（應要求）為我的夜晚增添了一絲浪漫。佛羅倫斯飯店的位置簡直令人羨慕。沿著湖畔散步和參觀當地精品店是我體驗的重要組成部分。但真正讓我在佛羅倫薩酒店的住宿如此特別的是工作人員的真誠和周到的關注。除了提供無可挑剔的服務外，他們還讓每次互動都成為愉快而熟悉的時刻，就像您在外的家一樣。最終，我在盧加諾佛羅倫薩酒店的三天住宿非常完美。我不僅能夠在瑞士最迷人的城市之一享受住宿，而且還發現了一個將舒適、熱情和優雅融為一體的避難所，帶來獨特的體驗。

優化位置,平衡質量/價格....肯定贏了質量。我不建議買一個包容的早餐房間,因爲只要穿過路,就能找到一個很好的酒吧/店,在湖邊走路就能找到很多。

【Suitenhotel Paco Paradiso】（盧加諾站） 酒店並不在Lugano火車站，距離下一站Paradiso更近。出了火車站，需要推着行李走一段上坡路，步行15-20min，非常累人。 酒店靠山麪海，依山而建，所以Lobby在2樓。而我們預定的露台房，則在PL層，草坪，躺椅，湖景，日落… 畢竟這裏屬於意大利語區，所以，staff長得更像熱情似火的意大利人。辦理check in時，會有冰鎮welcome drink，以及打印入住者姓名的coupon。前台金髮眼鏡姐姐，會送我們去room，並一路介紹酒店各項設施與開放時間。 開門那一刻，驚呆了，客房麪積不止網站上標明的24平米，好大…一旦卧室在別間，客廳就會很顯得寬敞，大寫字檯方便我開電腦處理郵件。客廳裏，另隱藏了2張下拉式小童牀，適合一家四口親子出遊。 拖鞋，洗髮護髮套裝，酒店配備。馬桶🚽安裝了自動沖洗智能蓋。 比起樓上的陽台房，自帶花園露台的客房，感覺更像個house，湖景，一覽無餘。 健身房，桑拿🧖‍♂️，酒吧，夜生活，任君選擇。前2項免費🆓。 check out時，在ctrip擔保到店付的房費基礎上，還需額外支付稅金： 城市稅：8.8 CHF 遊客稅：3.4 CHF 告知前台，可隨時叫車（Taxi）送去火車站，費用酒店承擔。我們以為送去最近的Paradiso火車站，不是，司機直接送我們去班次更多的Lugano站，20min，轉山下坡路。 這家酒店（197 CHF/晚，不含早）更適合於休閑度假，在酒店前台報名參加activity：登山，文化藝術。離開時，去foxtown，掃一下貨。

尼斯和現代酒店,位置很好,在盧加諾拉戈的景色很棒。工作人員專業,經驗豐富,超級友好。早餐總是很好,有很多選擇。我們一定會再次入住坎皮翁大酒店!

Well..... where do I start, this is one of the most breath taking places I have ever visited in the world. I booked this for my daughters 30th birthday it was her choice to go to Switzerland, neither of us had visited this part of the world before and it far exceeded our expectations. It took a plane, train and a taxi to get us to the hotel so a bit of a journey but sooooooo worth it. We flew to Milan, took a train to Lugano and got a cab up to the hotel. Tip catch the 444 bus from the train station, it so much cheaper than a cab and the bus drops you right outside the hotel, we used the bus every time after that to go down to the town. The hotel itself is stunning, the views are amazing, you have to see them to believe the photos do not capture the utter beauty of this place. You will also notice the peace, all you can hear is birdsong, it is absolute heaven. The hotel staff are amazing, they could not be more helpful. We has lots of questions and time and again they helped even printing bus time tables and giving us maps and tips. We had a welcome prosecco on arrival and then went to find our room. WOW! and what a room We had been upgraded from a garden room to a room with a view of the lake and a wrap around balcony. My daughter opened the balcony door and almost burst with excitement, it was amazing. We had a twin room which was large and super bathroom and even the view from the loo. The room was clean and comfortable, there is a safe, fridge and kettle. You are provided with robes, slippers and even a bag to pop your bits in when using the spa. This hotel has thought of everything. I could write a 10,000 word review on this hotel there is so much to say. The infinity pool is warm and you lean your elbows up on the side and just stare at that view. There is an amazing indoor pool which you can swim into from the outside pool through automatic doors. Tip give the sensors a little wave and the doors open quicker. We had two treatments in the Dot spa a massage on one day and a facial on the other, both fabulous and the staff in the spa are great. Breakfast was included in our room rate and had so much choice. We eat in the restaurant for lunch a dinner but also had room service and dinner on our balcony which was lovely and a little bit cheaper to. The view every where are fantastic, it takes 30 minute to get up the mountain so you are very high. There is a little airport way below and we loved watching the planes take off over the lake and we were still way above them. We took a walk through the Algra mountain one morning and whilst it is challenging (its very steep) it is so beautiful and worth the climb. I could say so much more but I think you should just go and see for yourself. You will not be disappointed you will come away feeling on top of the world. My daughter loved it so much she is going to return with her husband for their 10th wedding anniversary. Thank you so much Kurhaus we had the best time.

太驚喜了。入口,車庫,入住都太容易了。但還有另一個大驚喜:我們升級成套房,房間和浴室都完美乾淨,餐廳食物很好。有一個不錯的露台,可以俯大型游泳池。工作人員非常專業,非常友好。早餐是設備齊全的自助餐。位置對我們來說非常完美。離高速公路不太遠沒有缺點,離盧加諾也不太遠不到半小時就能到達。我們強烈推薦這家酒店。

房間很大設備很好，外麪對着湖，風景很好，可惜沒時間。最不滿意是前台服務員，感覺對中國人不友好，語氣真硬，這是五星級的服務員？？

We have stayed in Bellinzona en route to Umbria and the stop over was perfect. We stayed in a very spacious family room (with 2 adults and 2 children) that looks great is up to date clean and comfortable. The staff is very friendly, service great and we also enjoyed a very nice meal. Reserved a EV charging spot enablong us to depart with full battery, all super! We will definitely book again!