來自住宿之回應: Dear Guest,Thank you for your excellent 10/10 review and for sharing your experience. We appreciate your feedback regarding the hotel entrance and are pleased to hear you found the room comfortable and enjoyed our breakfast, especially the sausages.Thank you for choosing Thistle Express Luton. We hope to welcome you back again in the future.Kind regards,Khawar.Thistle Express Luton Team
匿名用戶
家庭房
入住日期 2026年1月
家庭旅遊
3則評價
8.0/10
很好
發佈於 2026年2月18日
環境方面,近商場,服務還可,床褥舒服
來自住宿之回應: Dear Guest,Thank you for your positive feedback and for choosing Thistle Express Luton. We are delighted to hear you enjoyed our convenient location near the shopping centre, found the mattress comfortable, and were satisfied with the service provided.Your comments are greatly appreciated, and we look forward to welcoming you back on your next visit.Kind regards,Khawar.Reception TeamThistle Express Luton
來自住宿之回應: Dear Guest,Thank you for your kind feedback. We’re delighted to hear that you found our team welcoming and the service to your satisfaction.We truly appreciate your comments and look forward to welcoming you back again soon.Kind regards,KhawarReception TeamThistle Express Luton
來自住宿之回應: Thank you for your recent review. We’re truly sorry you were unhappy with our service, and we’ll work hard to fix the issue you experienced. Thanks for letting us know.
訪客
標準雙床房
入住日期 2025年8月
情侶
11則評價
9.5/10
優秀
發佈於 2025年9月22日
Przy dłuższych pobytach śniadanie może być monotonne, ponieważ codziennie jest to samo. Bezpłatnie dostępne całą dobę gorące herbaty, woda i kawa rozpuszczalna. Pokoje czyste i estetyczne. Z recepcji można z że stacji zamówić Ubera. Bardzo szybkie i silne wifi - sygnał już łapie 100 m od hotelu. Polecam pobyt w tym hotelu.
翻譯
來自住宿之回應: Dear Damian,Thank you for your detailed and positive feedback. We’re glad you enjoyed our clean rooms, complimentary drinks, strong Wi-Fi, and convenient location. We also note your suggestion about breakfast variety and will keep it in mind. We truly appreciate your recommendation and look forward to welcoming you back.Kind regards,Khawar.Thistle Express Luton Team
訪客
標準雙人間
入住日期 2025年8月
情侶
1則評價
2.0/10
發佈於 2025年9月25日
Our hotel room wasn’t cleaned bed wasn’t comfortable the bathroom was so dirty that me and my wife we couldn’t bath in such a dirty bathroom.
We stayed for 2 nights and we had to go bath at my friend’s house.
Hotel is not sound proof you could hear people walking around inside and outside the hotel.
People staying next to our room they were partying and making lots of noise shouting at each other and we couldn’t sleep.
I don’t recommend this place especially when you’re travelling with kids, luckily this time we didn’t travel with our kids.
Only book this place when you have no other options or when you’re stranded.
翻譯
來自住宿之回應: Dear Guest,Thank you for sharing your feedback. We are very sorry to hear about your experience and the discomfort it caused during your stay. May I kindly ask if you were able to report these issues to our reception team at the time? They would have immediately arranged for housekeeping to re-clean your room and bathroom or offered you an alternative room in a quieter location.Your comments have been shared with our team to ensure improvements are made. We truly regret that we did not meet your expectations on this occasion and hope you may consider giving us another chance in the future.Kind regards,Khawar.Thistle Express Luton Team
來自住宿之回應: Dear Guest, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.We understand that the surrounding area may not have been to your liking, and we regret that this affected your overall impression. While we cannot control the town itself, we strive to provide a clean, comfortable, and welcoming environment within our hotel.Our rooms are designed to be efficient and functional, but we understand that some guests may prefer more spacious accommodations. For future stays, we would be happy to offer room upgrade options that provide additional space and enhanced comfort, subject to availability.We appreciate your comment about our convenient proximity to the airport, which many of our guests value.Your feedback is important to us, and we will take it into consideration as we continue to improve our services. We hope to have the opportunity to welcome you again in the future under better circumstances.Kind Regards, Leah Reception Manager
訪客
標準單人房
入住日期 2025年4月
獨自旅遊
1則評價
10/10
傑出
發佈於 2025年5月21日
I received top-notch customer service and I really like their buffet breakfast
翻譯
來自住宿之回應: Thanks for staying with us. We appreciate your feedback! Thank you for choosing the Thistle Express Luton.
訪客
標準雙床房
入住日期 2025年7月
與好友旅遊
2則評價
10/10
傑出
發佈於 2025年8月28日
Excellent service, nothing too much to ask for, clean hotel, comfy beds, well looked after. I didnt use the breakfast. Staff are amazing, helpful and genuinly happy to see thier guests and help them. Location is brilliant and close to the centre.
翻譯
來自住宿之回應: Dear Guest,Thank you for your wonderful feedback. We’re delighted you enjoyed our service, comfort, and location. Your kind words about the team mean a lot, and we look forward to welcoming you again soon.Best regards,Thistle Express Luton