軍事廣場酒店(Le Place d'Armes)

We were very disappointed at our service upon check in. My husband and I were traveling with his 94 year old blind mother. We had upgraded our room when booking. When checking in, I completed paperwork for both rooms since my mother in law is blind. They gave our upgraded room to our mother which was in the top floor, very large, separate sitting area, sky lights, and beamed ceiling. Our room was small but comfortable. I went downstairs to inquire with the front desk attendant who checked us in and she was very rude and stated both rooms were the same category which they clearly were not. And even if they were, why would you give the larger more luxurious room to the single blind woman versus the couple. She basically said "too bad, it is what it is and there is nothing I can do". Very rude and not expected at a hotel if this caliber. The other staff were wonderful. Hotel is beautiful and located in a central location.

We stayed 2 nights at Suite Junior room. But there was only one set of slippers and one bath robe, so we needed to ask to birng them. On the second day, they did bed making and changed towles but they did not tidy up the room equipments and not changing shampoo/body soap. So we needed to ask them to bring amenities. The worse thing was they did not clean bath tab so that we ask them to come and clean it. They can respond our requests very quickly but they should be done before being told by guests. On the other hand, quality and service of the hotel bar is excellent.

Watch out for Room #1 especially if you have mobility issues. Craziest layout I’ve ever seen out of hundreds of hotels and 40 years of global travel. Creaky old 16th century leads to small upstairs bedroom and shower. Toilet room is on the main level with small sitting room. Quality of amenities, service and cleanliness were all very nice.

Property is beautiful and upscale (not really our cup of tea). Staff is very nice and helpful. Close to many activities. Parking and finding the place is a joke. If driving you have to intercom the city to lower barriers so you can get to the property.

The hotel with the electricity outage on Christmas Eve with no manger attending but some inconfident female only at the front desk who seems to make many false statements such as the entire city has no electricity ( not true : the next door Hotel was fine with electricity )should not be a 5 star Hotel Hotel sent an email asking for any request & we made the request for the firm pillow which was completely ignored. Their pillows must be 10 year old very shabby. what a 5 star Hotel? If to be ignored why do you ask??

Overall, it is a very nice property and I would recommend it. But with the room rates charged by the hotel, I would have not expected the mouldy smell in the elevator, and expected to be informed at the time of checking in that breakfast was included in the room charge - just a tad disappointing. Sorry, as I am not normally a complainer, but felt that our experience could have been a bit better.