佛羅倫斯的豪華酒店

「設施非常完善。細節非常到位，佛羅倫薩夜景盡收眼底！花園也做的很好！而且服務員每個人都非常熱情，真的很棒的入住體驗！」

「服務完美，硬件完美，餐廳味道好。住的基礎房型，空間也很足夠。但是基礎房型不在主樓，是在另外一幢樓，有海鮮餐廳和單獨的早餐廳，當然想去主樓吃早餐晚飯也沒問題，走到主樓5分鐘，懶得走也可以坐電瓶車」

「我們是家庭出遊，所以一直都是定家庭房，一家人在一起方便。這家酒店整體不錯，位置好，房間不錯，服務不錯，最主要位置太好了 哈哈 但是停車不太方便啊，畢竟在老城區，自駕的要注意，小心罰單。」

「非常非常好的酒店，乾淨典雅，就在市中心，步行可以到所有景點，衛生間比較老了」

「Staff attento e gentile Hotel nuovo pulito ed elegante Spa non accessibile se non prenotando un trattamento Bellissima palestra Lontano dal centro - bisogno muoversi in macchina o taxi Ristorante buono」

「我認為這間酒店的地理位置不錯，步行去附近景點也十分方便。樓上的天台酒吧可以看到聖母百花大教堂，可惜的是樓下的職員告訴我們不用預約，但是我們上到去的時候已經沒有位置可以讓我們去品嚐一杯。」

「衞生：我認為乾淨，但我覺得我房間裏的浴室有點小問題，老是一邊用花灑一邊從側面漏水 我媽覺得枕頭有股別人睡過的味道，後面換了枕套好了點（我沒聞出來） 設施：沒有烘乾衣架，床衹有一側有充電器，其他都 ok 服務：有夜床服務送小糖果，巧克力不好吃但糖果還可以 早餐：連吃三天，我愛吃白人飯我覺得味道還可以，品類也豐富，但因為大多數都是冷餐麪包長者家實在吃不慣」

「Title: Disappointing Experience That Didn’t Match the Photos I booked a Premium room specifically because the listing photos showed blue-sky views and a golden dome. However, upon arrival I was assigned a room on the first floor facing a dark, rundown alley—nothing like the images. The bathroom also didn’t match the photos: it was much smaller, with virtually no counter space. When I raised this with the hotel, I was told I hadn’t booked a “Premium room with view.” At the time of booking, my only options were: a cheaper “Deluxe,” a more expensive “Premium,” and a “Suite.” As a guest, I relied on the photos shown for the Premium category, which all featured a view. The mismatch felt misleading. I asked about changing rooms, but was told the hotel was fully booked and that they had already given me a “larger” room of 20 m². The stated size range for the Premium room is 18–23 m², so this didn’t resolve the core issue—the lack of the view shown in the photos. After persistent requests, I was offered a second-floor room in another building without an elevator. That room had a larger bathroom but a smaller bedroom, and the window opened directly onto exhaust vents. It wasn’t a viable alternative. Overall, this was a disappointing experience for a five-star property. While staff were polite in manner, the room assignment and photo discrepancy felt misleading, and there was no practical solution offered despite the hotel being aware of the issue. To add to the frustration, I later noticed my luggage had been dented. In summary: the Premium room I received did not match the advertised images—especially the view and bathroom—and the lack of clear labeling (e.g., “with view” vs. “no view”) led to unmet expectations. I hope the hotel updates its listings to accurately reflect room types and views so future guests can book with confidence.」

「因為前一站威尼斯瑞吉給我們留下極好的印象，以為佛羅倫薩瑞吉也一樣出色，但事與願違。連住三晚，第一晚淋浴到一半，開始流淚流鼻涕，眼睛漸漸難以睜開，打很多次噴嚏，應該是對什麼過敏了。離開浴室，稍微好轉，第二晚又繼續，比第一晚更加厲害，不知是不是我對浴室使用的清潔劑過敏，請客房服務員來對淋浴房進行沖洗，第三晚仍舊如此，都是洗澡到一半，開始涕淚不止，流淚到眼睛不能睜開，還好衹住三晚，離開佛羅倫薩，到了羅馬瑞吉，立刻症狀消失。」

「最滿意的海外酒店之一，如果有預算，住這裡是遊玩佛羅倫薩最好的選擇，去任何地方都近，服務人員都很熱情，最後一天還主動提出幫叫出租車，大堂吧的食物也很好吃，如果下次再去我應該還會選擇這裏，應該會選伽利略套房體驗一次👍」