斯克蘭頓威爾克斯-巴里萬楓酒店(Fairfield Inn & Suites Wilkes-Barre Scranton)

Très vieux et pas rénové. Au départ on me dit que ma réservation est dans une semaine! Finalement on la trouve! Chambre non rénovée pas de prises de courant pour charger les téléphones et iPad. Pas de chaînes de télé. Chambre de bain non fonctionnelle etc. Déjeuner très basic. Finalement ça ressemble plus à un motel qu’un hôtel Marriott

El personal de la limpieza y cocina muy amables pero el personal que nos recibió en el mostrador poco amable no nos dio detalles del desayuno ni instrucciones de nada

Très propre et lits confortables

My husband and I had an overnight date. We were meeting friends for dinner. I booked the hotel bc it had a pool and a hot tub. When we arrived and got our room key we were told the pool and hot tub were down. Very disappointed!! That was the main reason we stayed there. No compensation or apologies were given.

The pool and hot tub was out of service 😡 we were definitely looking forward to the hot tub! Kids were running around all night and everyone was very loud.

Ok for a quick sleep. Definitely in need of updating & they don’t seem to care for ******* bookings very much.

The room had bedbugs. I always check for bedbugs and roaches in all hotels and this time one was crawling on the pillow. I caught it and then Google it because I have never actually seen one before. It was definitely a bedbug. I put it in a bag and packed out stuff up and went to the front dest to tell them. The lady was nice but she didn't think it was a bedbug. She asked someone else and then came back and told me to call the manager for a full refund. I called today and she said I was not charged for the room but I need to contact ******* so they can call her and confirm and then refund me. I don't see a number to call so I messaged someone and they shut off the comments so I can't say anything else. This hotel needs updating as well. The lobby looks really nice but the rooms are not nice. Paint is peeling in the bathroom and the rooms are old and need updating

I booked this hotel specifically because they have a hot tub, but when I arrived I found out that it is closed for maintenance. I was told they don’t share that information when booking because they don’t know when it will be working again.

The staff was super nice and warm welcome. The variety of breakfast was really good. The room was convenient and clean. The only negative point if the pool is out of service you should mention it! It's definitly, a place to stop with the kids! Thanks, The Canadians.