斯坦威爾豪宅

Never expected to be writing a review like the following. Stayed at this hotel a number of times, our friends have stayed on more occasions. Special occasion this time friends 70th birthday celebration. All staff fabulous, especially Amy, Dan and Maisie. Rooms fabulous. We brought our own cake which the hotel were delighted in, as it was designed as the 'actual hotel itself' We gatherered together Friday afternoon eight of us to have a slice of cake each, and order some champagne to go with it. Three champagnes were selected, and none were in stock. Finally and of course with a price increase we came to agreement on a bottle f champagne with a slight discount. As we were having such a nice celebration, we ordered another bottle where this time no doscount was offered!? At the end of this, we were presented with a bill of five pounds each ( 40.00 pounds ) as a charge because we supplied our own cake!! Outrageous. Even more outrageous as we were to find out later, no barcardi in stock! At dinner, we wanted to take some existing wine that we had bouhgt into the restaurant and buy more from the restaurant itself, but told they will charge 35.00 per bottle corkage ( we had two bottles ). Needless to say, we declined to bring our own in and furthermore refused to buy any extra bottles. So the restaurant lost out ( good business sense, or am I losing it???)The last straw, when we asked for tap water for our rooms at night, they wanted to charge 5.00 pounds , have they lost the plot??? To put this in perspective, we had x4 rooms at around a total cost of just under 1700.00. I think they need to look at their policies a little closer. was coming back in October for my wifes birthday but seriously thinking of going else where unless this hotel offers me something special due to the above.

Just back from a one night stay on the Autumn getaway deal, having had to delay our booking from earlier in the year. From the start the hotel was very accommodating and helpful re. rooms and changes to the booking. Hotel is in a great location and lovely building, nicely decked out for Christmas. Room was 32, overlooking the high street and very quiet. I hate mechanical noises (fans etc.) and was worried when I saw them in the middle of the hotel…but as soon as the door was closed it was silent. Even the market didn’t wake us up when setting up right outside our window. Room was a house room and nicely decorated. Bathroom was small, but it’s a Georgian building so what can you expect? Clean and good shower. Breakfast very good and the cooked order in particular. Bar is lovely and unlike other reviews we had no issues with waiting and service, even though it was busy. Would definitely return to this hotel, good effort.