麥克唐納艾爾莫斯苑度假村(Macdonald Elmers Court Resort)

Bizzare Breakfast situation and not at all worth it for the price. The hotel, room, staff in the reception and the gym spa area great. They should start serving breakfast in the main hotel building’s restaurant which serves dinner.

Really pleasantly surprised with Elmers Court. The Hotel is in a great location with fantastic facilities. John (in the bar) and Sophie (reception) deserve a special mention as they were so welcoming and enthusiastic. The Spa, gum and pool were great and this enhanced our stay. The close proximity to the IOW ferry is super practical too.

Dirty behind toilet and washbasin generally quite good paintwork a bit grubby in places. Door to flat catches on top hinge and door to bathroom catches on edge of shower frame

Room was lovely complete with all needed amenities however very outdated. Staff were lovely but struggled to meet basic requests. Had paid for high chair usage on arrival, high chair failed to arrive for first 2 days despite chasing this up, when it event arrived it was filthy with Totton food on the harness and underside. Contacted reception who apologised and informed me at by another one would be sent up, 3 days later still no highchair. Than on checkout they attempted to charge me again for the highchair I was never given. Breakfast was below par, waited 40mins for 2 full English charged at £20pp, food was disproportionate to price charged (see photo). Whilst waiting you could hear the chef swearing and complaining about the number of people eating at the restaurant, which to add is pre booked. Tried to discuss issues with waiters once it eventually arrived but all the waiting staff had left and for obvious reasons was not going to approach the chef. Discussed this with reception on discharge and we’re told that they would have a word with the chef (what use is that to use after our 4 year old spent 20mins asking why the man behind the screen was so upset). Expected a better service for the price, maybe staff should have considered closing the restaurant due to exceptional circumstances. Kids throughly enjoyed the pool and location was lovely for walks and bird watching. Despite issues express would definitely consider returning with own highchair this time.

Friendly staff and beautiful grounds, our two bed, two bathroom self catering accommodation was very in need of modernisation- dated furnishings, mouldy seals in baths and very creaky floors.

The hotel grounds and swimming / gym facilities were good. We stayed in a 1 bed apartment which was very dated in decor, not that clean especially the bedroom / bed and cushions / curtains in living area. Sloping ceilings not great to sit up in bed which was under a window. In need of improvement. We sat in the Tudor bar for dinner one night - again a bit dated. Car parking spaces v narrow. Food was nice. Staff friendly. Nice location.

Lovely site, loads of potential kids loved it but very tired and service is questionable however staff went above to try and rectify

The self catering accommodation was shabby, dated and needed a good clean. We were also disturbed by weddings most nights we were there, so struggled to get our son to sleep. We raised our concerns with management, who were friendly, however we wouldn't stay here again.

Patio area to the front of suite19 was very often used for parking so outlook was poor. The smell from the waste pumping tanker was on 2 days of our visit so Patio area could not really be used much, and attracted used coffee cups and cotton buds from somewhere. Shame really as the suite is very spacious a bit shabby but plenty of room.