Qua ligging en sfeer onbetwist een top zaak. Ook de kamer is bijzonder en sfeervol. De bedden zijn perfect maar als mede gasten het slapen, door schreeuwen, gillen en deuren smijten tussen 2 en 4 uur s'nachts, onmogelijk maken drukt dat een negatief stempel op het verblijf. Met een onbemande nacht receptie rest niets anders je lot te ondergaan. Reactie van receptie achteraf kwam ook niet verder dan " bad luck". Kijkend naar de forse prijzen is dat inderdaad een wrange constatering.
翻譯
訪客
入住日期 2024年5月
商務旅客
5.0/5
傑出
發佈於 2024年6月20日
This really is a fantastic Hotel! Rooms are modern and tasteful, generous in size and well furnished. The overall Hotel is a blend of modern and original features. Breakfast was great, lots of choice and good service. Location is perfect, central with a car park over the road. I stay in hotels a lot on business and would come back here for sure!
翻譯
訪客
入住日期 2024年6月
其他
2.0/5
發佈於 2024年7月21日
geen Nederlands aan de receptie, een Engelse jongedame kon ons dus niet te woord staan. Ook aan het ontbijtbuffet, geen Nederlandstalig personeel, daarom kreeg mijn echtgenote dus zwarte koffie in plaats van zwarte thee, een schande! Het ontbijt was verder wel correct.
翻譯
訪客
入住日期 2023年12月
商務旅客
5.0/5
傑出
發佈於 2024年1月25日
The most beautiful place to stay in Maastricht! I went for a conference. It was in the centre of the city, very local, nice rooms and friendly staff! The spa was wonderful, too! I would get back to the hotel when in Maastricht. Highly recommended.
翻譯
訪客
入住日期 2022年12月
其他
1.0/5
發佈於 2023年1月31日
在馬斯特里赫特的 Maison Haas Hustinx 酒店住了兩晚,預訂了 13 號套房,可以欣賞 Vrtjthof 的景色,價格為 620 歐元,含早餐。我們是一對已婚夫婦,在全球高端和豪華酒店領域擁有豐富的酒店經驗。 Maison Haas Hustinx 酒店的房間非常乾淨,可以直接看到 Vrijthof 廣場,那裡正在準備一個食品博覽會,白天和晚上有時會產生相當大的建築噪音,從上面可以直接看到幾個,直接在窗前安裝小便池成為可能。雖然酒店知道正在施工,但我們沒有提前得到通知。窗戶又舊又漏,不能減少噪音,所以睡覺是不可能的。浴室和臥室之間的門已損壞,無法修復,無法關閉,只能保持開啟狀態,這透過又大又漏水的浴室窗戶造成了另一個噪音源。 早餐室太小,當早餐室滿員時,早餐會在房間內供應,但由於沒有桌子和架子,這根本不是為此目的。另外,早餐不提供咖啡和餐盤,所以我們要求時必須自己處理。 現有的水療中心是額外收費每人25歐元提供給我們的,限時兩小時,使用費用不包含在很高的房價內,我們沒有使用。 總的來說,這是一次非常令人失望的住宿,標準和服務相當於最低星級的酒店,價格非常不合理。
We recently stayed at this hotel for two nights in a room on the top floor. While the room itself was nice, the overall experience left much to be desired. The Good: The location is excellent, and the facilities provided by the hotel are top-notch. Additionally, the breakfast was a standout highlight – delicious and well-prepared, easily one of the best parts of the stay. The Not Good: Despite these positive aspects, several issues detracted from our experience. The building's finishing, particularly at the stairs (top floor), is in need of attention; a simple lick of stain would go a long way in improving the overall ambiance. More concerning, however, was the noise issue. For both nights of our stay, we were kept awake by extremely loud music lasting until 4 a.m. – not just ambient noise, but full-blown music (including a DJ performance that was completely singable). This was deeply frustrating and unacceptable, especially for a hotel charging 400 euros per night. We reached out to the hotel via email during the night but received no assistance at the time. It wasn’t until checkout that we were offered compensation – 50 euros to cover parking costs. While this gesture was appreciated, it felt inadequate given the disruption to our stay. The Verdict: This hotel has the potential to deliver a fantastic experience, but it falls short due to poor soundproofing, inadequate customer service, and its inability to handle guest concerns effectively. At this price point, one would expect a much higher standard. For those considering a stay, you might find better value and a more restful experience at a property like Van Der Valk.
翻譯
訪客
入住日期 2024年6月
其他
2.0/5
發佈於 2024年7月21日
Very unfortunate experience at Maison Haas, the standard room was just aceptable but the service from the reception staff was rude and not polite at all. Particularly the person in charge, Danielle, was not friendly and very unhelpful, she was only interested in booking an extra service. When we asked if it was possible to visit the PSA she said "not possible" and did not offer any alternative. The room was ready when we arrived but due to the "rules" we could not get in (it was 1:45 pm and the rules indicated as of 3 pm), we had to get changed in a tiny toilet with no option to access to the SPA changing rooms or another ready room. When we asked about directions and Maastricht highlights, she referred us to a website, w/o even looking at us in the eye. Her colleague, Rertu, was polite and helpful but all in all we had a dreadful experience, no customer friendly. After check out we left the luggage at reception, they do not even have a locked room for that .... we were directed "to take the luggage ourselves and put it in the dining room area" as the reception closed at 6 pm. Location was good but I do not recommend this hotel unless you want to be treated badly.
翻譯
Ivan d
入住日期 2023年10月
夫妻/情侶
2.0/5
發佈於 2023年11月30日
We stayed two nights in the superior suite. "Suite" it is, "superior" maybe not. The room is spacious but a bit dark and the fancy sofas are stained. The main issue was the noise. The room is located on ground floor next to the entrance door (heavy and loud), so expect to hear everyone getting in and out the hotel or the spa. The hotel restaurant (also on ground floor) was hosting events in the evening, so there was a lot of traffic and people chatting outside the room on both nights. The restrooms seem to be badly marked, so the restaurant guests were trying to enter our room thinking it could be the toilet. The room has two doors, each guest trying to open both this became rapidly annoying. One guest even made it inside as we had forgotten to lock the door, we had to throw her out "politely". We also faced issues with the sink which were only resolved after 48h at check-out, so we had to brush teeth or wash hands in the shower for the whole stay. Overall nothing dramatic, but not quite what one would expect from a luxurious spa hotel and a room of that price. As a compensation the hotel offered us the... parking (cheapest item on the bill, less than 5% of the stay). We have seen hotels being more generous in their refund for less disturbance than that. In summary: not "bad", but certainly overpriced.
翻譯
訪客
入住日期 2023年7月
夫妻/情侶
4.0/5
很好
發佈於 2023年8月28日
Reception was friendly and helpful, not present after 18:00 though. Room we had was spacious and warm. Very good shower, separate toilet. Work desk was very small, while there was enough space for a bigger desk. Also no rack to unpack your suitcase, you have to use the bed. Also for that there is enough empty space to put something. We took breakfast in the vicinity, as usual there are lots of choices of specialised breakfast places (cheaper and more charming than a hotel breakfast). Location is everything, and this hotel is perfectly located, you can reach everything easily on foot. Prices can be high during the weekend and events. Parking space opposite to the hotel (35 euro per day), hotel offers parking but although reserved it was full when we arrived. Overall very nice, rather expensive, boutique hotel.
翻譯
訪客
入住日期 2022年12月
家庭旅遊
2.0/5
發佈於 2023年1月31日
As it looked well located. We hoped to stay in this hotel in January but had to cancel our booking due to the Covid 19 situation in the Netherlands at the time. However, we could not receive refund even in the uncertain times. Eventually, with a struggle received a voucher. Not very helpful.