竹灣酒店的位置需要爬一段極其陡峭的斜路,在炎炎夏日簡直是體力酷刑,且房內不提供瓶裝水,需自行拿容器去盛水;客房設施亦令人失望,浴簾明顯發霉,甚至到了下午四點半依然未有人來打掃,加上酒店沒有電梯,拖著重型行李下樓梯前往房間非常吃力。唯一值得慶幸的是前台職員服務態度親切,並主動協助搬運行李,稍為彌補了硬體上的嚴重不足。
Reaching Pousada de Coloane requires a brutal uphill climb that is sheer torture in the summer heat, and no bottled water is provided in the room, forcing guests to refill their own. The room maintenance is equally disappointing—the shower curtain was visibly moldy, and our room was still untouched by housekeeping at 4:30 PM; furthermore, the complete lack of an elevator makes hauling luggage down the stairs to the lower rooms an absolute nightmare. The only saving grace was the front desk staff, whose warm service and willingness to help carry our bags somewhat cushioned an otherwise frustrating stay.