布魯塞爾機場範德瓦爾克酒店(Van der Valk Hotel Brussels Airport)

Friendly & helpful reception . Good & cause room . Free soft drinks ( water & cola) , coffee & tea. The room has to be cleaned better. The train station is close the hotel. 15 minutes by train to downtown of Brussels

Very nice Hotel and well serviced. Restaurant is TOP. Personnel very pleasant and willing to assist. My Hotel from now on! Will send a photo or two.

The room as very dark, basically no ceiling lights, just desk lamp and standing lamp and small spots next to the bed. Room feels dirty and on the dark floor dirt can be seen everywhere once one looks in more detail; no windows can to be opened and smell of the kitchen everywhere. Out of 5 days 3 the bathroom was merely cleaned. one day I found back the cleaners dirty rag on the sink, another the dirty towels were put in the corner but forgotten to pick up. Used teacups were not cleaned. Noisy daily at 23:30 when somewhere in the hotel the conference/dinner tables ere moved around. Keycard did not work 80% of the time, meaning waiting in line to get the card fixed; charging room service to the card takes 30 mins of explanation on how to do it. The entire hotel is a mess: service, tidiness, noise and comfort and that for 330 EUR a night!

非常糟糕的清潔度。房間裡灰塵堆積如山。為迷你酒吧付費但沒有庫存。 5個多小時內打了6通電話，多次承諾後仍沒有結果。不得不去前台，即使這樣他們也無法解決問題。浴缸上全都是紅色的刮痕，鏡子上也有刮痕。一天的早餐不錯，但第二天就少了很多東西。整體來說，客戶服務很糟糕。當要求酒店總經理採取後續行動時，還沒有得到任何回應。到目前為止，我住過的 20 多家范德瓦爾克酒店中最差的

I stayed two nights. Everything was fine. The fitness center is excellent. My only complaint is the wifi didn’t work in my room. Nobody was able to fix it. The buffets were good and the staff were generally helpful. Book the shuttle in advance because they fill up.

一切都令人難以置信，服務非常好。房間有足夠的空間和免費的迷你吧，浴室很完美，配有浴袍和拖鞋等多種物品。 早餐很棒，餐廳的服務也很棒。 我只有一件事要抱怨，我支付了去機場的交通費，因為酒店不再有時刻表，但司機又向我收費，因為他說酒店沒有通知他，以免造成混亂。付了20歐元，儘管他說是在飯店提前付的。

Très bel hôtel, qui offre un confort au top pour profiter pleinement du séjour. Il est très bien situé également et très accessible. Malgré qu'il soit situé à proximité de l'aéroport, on n'entend vraiment rien (c'était une de mes craintes je l'avoue). Le personnel est agréable et disponible pour répondre à nos demandes.

Zimmer war sehr laut durch Klimaanlage. Die Zimmer hatten keine Fenster zum öffnen. Aus der Klimaanlage waren Gerüche aus der Küche.