OYO德比泰格爾旅館

The curtains in the room l stayed in had a lot of dust. (room 20) l caught a bad sore throat that night, and the view outside was terrible , a lot of rubbish had been thrown outside l think thru the window turnishing the view.

Place was not too bad could do with updating as is a bit tired looking. Shower head wouldn’t stay on the fitting. Staff friendly enough.

The was cold even with heaters on, the bathroom was wasn’t cleaned probably as well as the desk in the room.

I was delighted with the clean, comfortable and cool room after a long day on the road. I have stayed at this hotel before and will return in the future. The rooms are spacious, comfortable and even contain a fridge. They are set around a courtyard which acts as a car park and I have never had any problem with the parking. The building is one storey so you do not have to worry about noise from above. Each entrance serves only two rooms so there is very little “traffic” from other guests. Recommended. (For absolute clarity, my review is based on my room rate which was £62 per night. I note that the room rate fluctuates considerably and there are times when it is considerably more than this.) There are some interesting comments below. My perspective on the comments is as follows: a) The hotel is exactly like the picture of it that I saw. b) The hotel has never cancelled a booking that I have made (I am a repeat customer). c) There are clear notices in the room and in reception asking you to leave the key on the desk in the room when you check-out. I have always been told this on check-in, as well. d) It is possible to lock the door from the inside to prevent cleaners etc coming in without your permission. e) There are various establishments very close by if you need to buy a meal. Road signs say that the city centre is only 3 miles away.

Room smells damp the floor in bathroom wet and carpet into bathroom wet. Mold in the bathroom shower freezing cold.

Appalling customer service and awful rooms We stayed in a family room that was non smoking but it smelt of smoke as soon as we entered the room, the central heating didn’t work and were left with a small electric plug in heater. Despite this, we stayed the night as it was too late to find somewhere else. When we checked out and travelled 4 hours back home we realised we had left our sons baby blanket in the room so we called the receptionist who was very unhelpful and didn’t seem very concerned or bothered as he did not even ask what the blanket looked like. He claimed he went to look in the room and could not see it but he would talk to housekeeping in the morning as they had already left. We got no call back and so I had to chase next morning to which I was told that house keeping had thrown the blanket in the trash as they thought it was dirty. It was clearly a baby blanket and very sentimental to my son so why would you not keep it in lost property? I asked them to look for it in the bin and the receptionist said there was too much trash to see it, I am absolutely disgusted with the lack of respect or policy for lost and found items, throwing it away without holding onto it for at least a day or something? Now I will have to tell my son his baby blanket has been thrown away which he will be extremely upset about, this is horrendous customer service never stay here!